This position is for our US based client named as Blue Star Manufacturing (pvt)LTD at their Lahore office. Blue Star Mfg. is ISO Certified. We produce premium quality products. Our products are used in major countries of the world and well-liked. Excellence, innovation, and fashion have been the motivating principles behind Blue Star from its very foundation.   

Duties:

1. Implement and administer procedures to enhance operations
2. Receive, prioritize, process and identify incoming orders (via email, phone, fax etc.) according to the sales policy and customer requirements
3. Advising customers about delivery schedules and after-sales service
4. Manage volume of incoming phone calls
5. Identify and assess customers’ needs and take care of their concerns.
6. Provide accurate, valid and complete information by using the right methods/tools
7. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
8. Keep records of customer interactions, process customer accounts and file documents
9. Handle other administrative tasks in the office setting.

Requirements:

• Bachelor / Master with 2-3 years’ experience in the international e-commerce industry.
• Excellent data entry skills with keen attention to detail
• Customer service skills with a natural American English accent.
• Good communication and interpersonal skills
• Confidence, motivation and determination
• The ability to work well as an individual and with the team
• Capability to work under pressure and achieve the targets – must have

Notes: 

• Timings: 6 pm - 2.30 am (Night Shift)

Benefits:

1. 50% Monthly gross salary will be given to you as a performance bonus twice a year     
2. 14 days of annual paid Leaves 
3. 08 days of sick leave   
4. 10 Days of Casual Leave
5. Group Life Insurance 
6. EOBI

Skills:

Employee Administration, Customer Service, Customer Dealing,
 

1. Resolution of Employee complaints regarding carpenter work
2. Resolution of Employees quarters Complaints
3. Mess Ration demanding, receiving, stock, budgeting, maintenance)
4. Supervision of Gardening staff
5. Facilitation to production staff regarding utilities (chair, table, Almira, cleaning & labor)
6. Maintenance of Managers accommodation
7. Allotment, maintenance, cleanliness of labor accommodation
8. Arrangement and hiring of employee buses
9. Housekeeping
10. Receiving, distribution and dispatching of factory mail
11. Maintenance & up keeping of firefighting appliances
12. Fleet Inspection & Maintenance
13. Fleet mileage and fuel consumption records updating
14. Generators Fuel consumption record updating
15. Compliance of policies and maintaining of discipline.
16. Management of vehicle parking and security.
17. Supervision of Exchange and CCTV
18. Office kitchen management
19. Provision and maintenance of office furniture and utilities
20. Provision of water filtrations and monitoring of water coolers
21. Canteens administration
22. Preparation of Mess and canteen bills
23. Arrangements of Mosque
24. Facilitation to Gujrat house and resolution of complaints
25. Entertaining the guests (Pick and drop, meals and accommodation)
26. Maintenance of factory guest houses
27. Formulation of policies and SOPs
28. Demanding, issuance and record updating of cleaning material.
29. Preparation of bills regarding admin vouchers for disbursement of petti Cash.
30. Provision, operational preparedness and monitoring of Air conditions
31. Report writing of Incidents and inquiries
32. Dispensary issues resolution
33. Formulation of Admin Forms
34. Disbursement of travel expense of employees
35. Disbursement of vehicle and travel expense bills pertain to Multan branch
36. Hiring of security guards and facilitation to ware House (Rawalpindi and Multan)
37. Raising of appraisal reports of admin staff
38. Updating of mess authorization and accommodation list
39. Director's Tasks
40. Director's meetings
41. Visiting of police stations and follow up of cases
42. Visiting of Public offices and court for factory need
43. aManagement of events
44. Maintenance of Factory cars & motor cycles
45. Contract writing regarding lands
46. Distribution of gifts
47. Hiring of Managers accommodation

Skills:

Project Management, Strategic Planning, Legal Affairs Management, Security Plan Preparation, Operations Handling, Communication Skills,
 

The Admin Manager plays a crucial role in overseeing the efficient functioning of administrative operations within the organization. This role requires a seasoned professional with extensive experience in administrative management, preferably with a background in security and facilities management. The ideal candidate will have strong leadership abilities and a proactive approach to problem-solving.

Responsibilities:

Security Management:

1. Develop and implement security procedures
2. Prepare and execute duty rosters for security supervisors and guards
3. Monitor and analyze security-related complaints, taking corrective and preventive actions
4. Ensure strict control over unidentified traffic entering and exiting premises
5. Regularly review and analyze gate security reports
6. Maintain visitors register and oversee material and vehicle movements
7. Compile factory lock-in and lock-out reports
8. Monitor guard attendance and address security demands
9. Conduct routine security checks across departments

Housekeeping Management:

• Develop duty rosters for sweepers and monitor their performance
• Supervise cleaning operations and address complaints
• Manage procurement of cleaning materials
• Oversee routine cleaning operations

Electric & Mechanical Department Oversight:

1. Coordinate with electric and mechanical supervisors
2. Review generator maintenance records and start/stop hours
3. Monitor filter replacement and plumbing work
4. Review and approve purchase requisitions for the electric department
5. Coordinate outsourced electric services
6. Analyze monthly electricity consumption statistics

Welding and Civil Work Supervision:

• Supervise welding and civil works
• Coordinate with outsourced contractors for minor works
• Maintain reports on building wear and tear and maintenance

Transportation Department Management:

1. Coordinate vehicle maintenance with transport supervisors
2. Review and analyze vehicle maintenance reports
3. Coordinate vehicle movements with departments

Other Responsibilities:

• Coordinate all civil, electric, and plumbing works
• Supervise maintenance of guest houses, farmhouses, and other properties

Job Requirements:

• 5 to 10 years of proven experience as an Administrative Manager
• Preference given to retired army officers

Skills:

Implement Security Operations, Administration Operations, Admin Assistance,
 

Job responsibilities:

1. Receiving visitors at the front desk by greeting, welcoming, directing, and announcing them appropriately.
2. Maintaining store and supplies for office and kitchen users including stationery.
3. Ensuring proper usage and management of electrical appliances and equipment.
4. Receiving and distributing incoming mail as per SOPs and maintaining in/out registers.

Requirement:

Education: Matric/Inter

Experience: 4-5 years of relevant Experience

Location: Green Forts II, Lahore

Skills:

Analytical Skills, Problem Solving, Employee Administration,