We are looking for individuals with impeccable English communication skills for our Auto Insurance international campaign.The right candidate should be able to work in the Night shift.You will have the opportunity of making a handsome salary every month on exceeding targets.
Females are encouraged to apply:
To be a part of our company, you should:
Have more than 1 year of experience on the Auto Insurance campaign.
Must not be enrolled in any educational curriculum or involved at any full/part time job.
Willing to work for minimum 12 months and sign a one-year contract.
The role offered by the company entails:
Excellent selling, communication and negotiation skills.
Prioritizing, time management and organizational skills.
Should be target oriented, hard working and punctual.
Applicant should preferably have previous Telesales experience in a US campaign.
Fresh candidates with excellent communication skills are also encouraged to apply.
MCB requires qualified and motivated professionals whose work ethic is based on hard work and diligence, to fill the position of Customer Services Officer.
Brief Job Description of Customer Services Officer:-
To consistently meet high standards of services for external and internal customers by ensuring process standardization, timely resolution, inculcation of a customer centric culture and strong operational controls in accordance with the Bank’s regulations
Interacting with customers at the branch reception / inquiring the purpose of visit and route the customers to the relevant desk accordingly to provide efficient services.
Adherence to Service Protocols , Service Management
Program and Service Indicators Monitoring to achieve organization’s prime objective regarding ultimate customer satisfaction.
Resolving / replying to the queries of the customers, maintain the customer complaints log book, continuous follow-ups and re-directing the customer to the concerned department for resolution of queries to ensure the customer leaves the branch with utmost satisfaction.
Responsible to introduce potential New to Bank accounts. Also provide proper guidance & support regarding procedures and requirements for activation of dormant accounts.
Responsible to cross-sell consumer products offered by the bank as per the target sheet.
To assist in maintaining the audit rating of the branch and liaise with all stakeholders to resolve highlighted audit objections / observations within specified TAT
1. Please provide your updated contact details i.e. Name address, phone No, email address, etc. for future
2. Please keep visiting your email Inbox for further updates.
3. Candidates with IT skills and a diploma from the Institute of Bankers of
Pakistan (JAIBP) will be preferred.
Only short-listed candidates will be intimated through Calls / SMS/e-mail for interviews.