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Abacus Consulting

PowerApps / RPA / Dashboarding Specialist

HRSI

We are seeking a highly skilled and creative PowerApps, PowerBI, RPA, and Dashboarding Specialist to join our dynamic team. The ideal candidate will have extensive experience in developing intuitive and interactive applications and dashboards using PowerApps, PowerBI, Python, RPA technologies, and other relevant tools. This role requires a blend of technical expertise, analytical thinking, and a strong sense of design to translate complex data into user-friendly visualizations and applications.

Key Responsibilities:

  1. PowerApps Development: Design, develop, and maintain custom business applications using Microsoft PowerApps to meet organizational needs.
  2. PowerBI Reporting: Create, enhance, and manage interactive PowerBI dashboards and reports that provide actionable insights for stakeholders.
  3. Python Scripting: Utilize Python for data manipulation, analysis, and integration with various data sources and visualization tools.
  4. RPA Development: Develop and implement robotic process automation (RPA) solutions to streamline and automate business processes.
  5. Dashboarding Tools: Leverage other dashboarding and visualization tools (e.g., Tableau, Qlik) to complement and enhance data reporting capabilities.
  6. Data Integration: Integrate data from multiple sources to ensure seamless data flow and accuracy in reporting.
  7. Design and User Experience: Apply strong design principles to ensure that all applications and dashboards are intuitive, visually appealing, and easy to use.
  8. Collaboration: Work closely with business analysts, stakeholders, and other team members to understand requirements and deliver solutions that meet business objectives.
  9. Training and Support: Provide training and support to end-users on using applications and dashboards effectively.
  10. Continuous Improvement: Stay updated with the latest trends and advancements in PowerApps, PowerBI, RPA, and other dashboarding technologies to continually improve and innovate.

Required Qualifications:

Education:

  • Bachelors degree in Computer Science, Information Technology, Data Science, or a related field.

Experience:

  • 3+ years of experience in developing applications with PowerApps.
  • 3+ years of experience in creating and managing PowerBI dashboards.
  • Proficient in Python for data analysis and automation tasks.
  • 2+ years of experience with RPA technologies (e.g., UiPath, Automation Anywhere, Blue Prism).
  • Experience with other dashboarding tools such as Tableau or Qlik is a plus.

Technical Skills:

  1. Strong understanding of database management, SQL, and data integration techniques.
  2. Proficiency in DAX and Power Query.
  3. Familiarity with APIs and web services for data integration.
  4. Knowledge of UX/UI design principles.

Soft Skills:

  • Excellent problem-solving and analytical skills.
  • Strong communication and collaboration abilities.
  • Ability to work independently and manage multiple tasks effectively.

Preferred Qualifications:

  1. Certifications in PowerApps, PowerBI, and RPA technologies.
  2. Experience in agile development methodologies.
  3. Knowledge of cloud platforms such as Azure.

Skills:

Azure, RPA Technologies, Data Integration, Dashboarding Tool, Power Apps, Power BI,
 

Abacus Consulting

Customer Support Executive

Abacus Consulting. Pakistan

Lahore, Pakistan

2024-04-19

Job Brief:

We’re looking for a Customer Support Executive who can provide excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!

  1. Maintain excellent customer satisfaction and review support tickets for appropriate resolution.
  2. Provide customer support through phone and chat.
  3. Work with other departments to resolve customer issues in a timely manner.
  4. Serve as a point of contact for customer support and complaints.
  5. Proactively identify, investigate, and resolve recurring customer support issues.
  6. Maintain appropriate documentation and records of customer interactions.
  7. Maintain appropriate files regarding each customer interaction.
  8. Proactively gather and utilize customer feedback and suggestions.
  9. Review customer satisfaction reports to ensure customers are satisfied with the support they receive.
  10. Contribute to the development of future customer support processes.
  11. Communicate effectively with peers and managers.
  12. Communicate to customers during outbound phone calls.
  13. Verifies customer requests are accurate and consistent.

Skills:

Customer Dealing, Customer Service, Customer Acquisition Skills,
 

Salary 90000
Job Type First Shift (Day)
Qualification Bachelor
Experience 1 Year
Sectors Client Services & Customer Support
Gender No Preference
Industry Information Technology
Career Level Entry Level
Job Expiry Date 2024-05-19