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dinCloud Pakistan (Private) Limited

Segment Head - Sales / Services

Professional Employers (Pvt) Ltd

People is an international HR Services company operating in Pakistan and serving domestic and multi-national client organizations across all HR functions.

We are looking for a SEGMENT HEAD SALES & SERVICES for our Office in Karachi. The segment head sales & services is responsible for the daily B2B sales efforts and is responsible for the overall positioning of the organization, brand communication and business development. In addition is responsible for yield strategies, implementation, market performance trend analysis, meeting budget , forecast and optimal business mix targets. Strategies will include pricing, status, direct sales, market mix and public relations. Candidates must have a dynamic leadership style, possessing excellent communication and decision-making skills, and astute business acumen.

Job Role and Duties:

  1. Develop and implement sales strategies to achieve assigned sales targets of the South Region with a thorough review of competitive data , demand analysis.
  2. Prepare operational and financial sales departments reports.
  3. Oversee the management, learning and career development of the sales team.
  4. Directly coordinate cross-selling and joint marketing initiatives to maximize exposure and profitability.
  5. Creates effective sales programs that will increase awareness and positive perception of the organization and its activities.
  6. Preparation of the marketing, advertising, sales plans, programs and annual budget.
  7. Prepare, implement and compile data for the strategic sales plan, monthly reports, annual goals, sales and marketing budget, forecast and other reports as directed/required.

Qualifications and Skills:

  • BBA/MBA degree or equivalent experience.
  • 10+ years experience in sales in the service industry.
  • B2B Sales experience in HR, Banking, the software industry and the insurance industry will be a big plus point.
  • Preference will be given to the candidate from the HR Consultancy.

Skills:

Coordination Skills, Client Dealing, Sales,
 

dinCloud Pakistan (Private) Limited

Software Delivery Engineer

Professional Employers (Pvt) Ltd

Delivery of software products such as BES&BSS, OCS/CBS, Mobile Money, 5G new services (5G messaging and video RBT), and traditional VAS in virtualization, containerization, horizontalization, and public cloud scenarios:

1. Act as the technical implementation engineer (TE) in the project, and be responsible for technical implementation and technical problem handling of the delivery project.
2. Participate in the integration planning and design of project delivery and output of the integration delivery solution, including the deployment solution, configuration solution, test solution, data migration solution, training solution, cutover solution, and acceptance solution. Be responsible for the deliverability of the solution.
3. Manage technical risks and problems in project delivery, obtain customer recognition and effective implementation, and identify and avoid technical risks and risks in the solution in advance.
4. Summarize and share technical delivery cases, push documents, and transfer customers' skills.

Job Description: Professional knowledge requirements:

  • Be familiar with the Linux or AIX operating system, and have knowledge of network devices and storage devices such as switches and load balancers.
  • Be familiar with the Oracle database, master stored procedure development and SQL optimization, and have DBA experience is preferred.
  • Familiar with cloud/virtualization/containerization technologies is preferred. Familiar with public cloud service delivery technologies.

Service skill requirements:

1. Experience of delivery and Maintenance in VAS: SMSC, USSD and VMS, or OCS, CBS, and BSS, CRM;
2. Telecommunication protocols, such as SIP, Camel, Diameter, etc.;
3. Experience of delivery and Maintenance in Core network.
4. Familiarity with carrier/Internet product/offering operation processes, O&M processes, and enterprise architecture is preferred.

Skills:

Analytical Skills, Time Management, Problem Solving,
 

dinCloud Pakistan (Private) Limited

TOC Resolver

dinCloud Pakistan (Private) Limited. Pakistan

Lahore, Pakistan

2024-04-22

dinCloud is an all-encompassing Cloud Service Provider (CSP) with a global footprint of data centers. Our portfolio includes Cloud Hosted Virtual Desktops, Servers, and Databases. For over 10 years, we have been innovating in the cloud space- as a ‘born in the cloud provider. While we have evolved over the years, our core philosophy remains centered on security and transparency. As such, our innovative solutions can be tailored to the unique needs of many businesses and industries.

At dinCloud, we maintain a dynamically robust environment that is ever-changing and evolving in parallel with the latest technologies, trends, and industry standards. With a highly skilled and qualified workforce of over 500 personnel in our Islamabad, Lahore, and United States offices, we function with the firm belief that our employees are our greatest and most valued assets.

Our perks and benefits package includes:

  1. Health insurance for our employee’s immediate family members inclusive of their parents, which covers OPD, as well as IPD
  2. An effective provident fund policy along with EOBI facilities
  3. Entitlement for paid leaves
  4. Pay Raises & Paid Trainings

We are presently searching for highly motivated candidates, with the will and determination to strive under pressure, and the innate ability to evolve and keep up with the emerging technologies in the industry.

Responsibilities:

  • Act as a 2nd touch resolver for escalated tickets.
  • Performance Monitoring/Remediation (Server, N/W, VM, Cloud- Infra and UC)
  • Responsible for the continuous monitoring and support of operations center scope of work.
  • Inspect hardware, software, and environmental alerts or malfunctions and if anomaly is identified, minimize the service impact, and restore services to normalcy following the set process and procedures.
  • Validate the anomaly following the approved standard operating procedures.
  • Attempt remediation per documented steps and access levels.
  • Coordinating with ISP/ vendors, customer co-ordination, and other internal teams.
  • Detect events, correlate, validate, follow Runbook procedures and act to avoid a potential incident or lower the intensity of an incident impact proactively
  • Create/update ticket, carefully track and document the sequence of events and resolution in detail in the platform.
  • Escalate the issue to next level Engineering and follow escalation matrix, (other IT resources or 3rd party vendors for assistance in reaching a resolution) as and when required.
  • Maintain ongoing communication within the team and anyone involved in the service restoration efforts, to keep all stakeholders aware of relevant, known issues and the steps being taken.
  • Implement actions in support of root cause analysis and problem remediation
  • Understand business dynamics and needs at all levels (end-user to executive) and fulfil the business requirements

Qualifications:

  1. 4-6 years experience working as an Analyst or Engineer within IT.
  2. Experienced and proficient in root cause analysis with validation / troubleshooting techniques and problem solving in a 24x7x365 environment.
  3. Experience working in multiple Windows Servers environments
  4. Experience working with resolution of Windows 10 and 11 issues
  5. Knowledge of Active Directory support and troubleshooting
  6. Experience working as an O365 Admin
  7. Experience working with Cisco devices
  8. Knowledge of networking troubleshooting.
  9. Knowledge in monitoring & L-1 support of data base and applications
  10. Knowledge and experience with datacenter and cloud technologies.
  11. ITIL Processes knowledge and experience
  12. Basics of VMWare and Citrix.
  13. Working experience with ticketing tools like (Cherwell/ Service now)
  14. Ability to understand and communicate with users in USA.
  15. Willing to work in 24/7
  16. Excellent verbal and written communication skills
  17. Key Competencies: Analytical, Detail Orientated, Delivery Excellence, Client Intimacy, Knowledge of monitoring and ticketing tools.

Skills:

VMware, L1 Support Knowladge, Citrix,
 

Salary 70000
Job Type Third Shift (Night)
Qualification Bachelor
Experience 3 Years
Sectors Engineering
Gender No Preference
Industry Information Technology
Career Level Experienced Professional
Job Expiry Date 2024-05-20