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Key Responsibilities:

1. Manage all the information technology, computer systems, cameras, and ERP systems, including configuration and user administration.
2. Develop and implement IT strategies that align with the company's business objectives and future growth.
3. Oversee the maintenance, upgrades, and expansion of the company's IT infrastructure, including servers, networks, and hardware.
4. Lead and mentor the IT team, ensuring their professional development and effective performance.
5. Monitor and manage all communication and resolve networking problems through the implementation of preventive measures for the IT network (LAN and WiFi).
6. Implement and monitor IT security measures to protect the company's data, systems, and network.
7. Manage relationships with IT service providers, negotiate contracts, and ensure cost-effective solutions.
8. Prepare and manage the IT department's budget, ensuring cost-effectiveness and resource optimization.
9. Address and resolve IT issues, and provide support to employees experiencing technical problems.
10. Develop and maintain a disaster recovery plan to minimize downtime in case of IT system failures.
11. Ensure that the company's IT operations comply with relevant regulations and standards.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree preferred.
• Proven experience as an IT Manager in a BPO or software house. 
• Strong knowledge of IT systems, infrastructure, and security.
• Excellent leadership and team management skills.
• Exceptional problem-solving and troubleshooting abilities.
• Strong communication and interpersonal skills.

Skills:

Networking Protocol, IP Networking Knowledge, Network Security Administration, IT Hardware Support, Information Technology Strategies,