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Customer Care Officer

United Bank Limited (UBL)

We are looking for committed and passionate individuals who are willing to be a part of the Banking Service Industry. If you have exceptional written and verbal communication skills, possess a can-do attitude and the confidence to undertake challenges, then this is the place for you!

The Customer Care Officer is a position based in Call Center where the candidates will be required to work in rotational shifts.

Key Responsibilities:

1.Customer Interaction:

  • Respond to customer inquiries in a timely and professional manner
  • Provide information about products, services, policies, and procedures

2.Issue Resolution:

  • Listen actively to understand customer needs and concerns
  • Identify and resolve customer problems efficiently and effectively

3.Complaint Management and Tracking:

  • Handle customer complaints with empathy and patience
  • Highlight issues and queries faced during complaint resolution to their respective team supervisors/managers
  • Monitor and follow up with the concerned department who are responsible for resolving complaints and closing them on the complaint management and tracking system.

4.Quality Assurance:

  • Adhere to established service quality standards and procedures
  • Ensure accuracy and consistency in handling customer inquiries and resolving issues
  • Strive to exceed customer expectations and deliver exceptional service.

Skills:

Customer Focused, Time Management, Team Player,
 

Branch Manager

United Bank Limited (UBL)

This position is responsible for ensuring development activities to boost business of the branch & achieve expected/budgetary level of growth in all key result area and ensure constant improvements in portfolios inclusive of deposit mobilization, advances and other cross sell on shelve propositions. Furthermore, the positions ensure compliance of the banking and working hours in the branch and maintain complete harmony among branch staff and ensure discipline/decorum.

Job Requirements: 

  1. To achieve all assigned KPIs targets according to the PAM scorecard.
  2. To market new relationships and ensure the budgeted run rate of account opening is achieved.
  3. To ensure that quality lending relationships are tapped and booked after detailed scrutiny and effort.
  4. To maintain a close liaison with the clients, make personal calls to them and ensure to build sustainable business relationships.
  5. To supervise the branch’s staff, review their performance and support them in achieving their personal targets.
  6. To solicit debit card, autos, credit card, personal loan, net banking propositions, lockers etc. and ensure to achieve their respective targets.
  7. To make investment and wealth management products.
  8. To build up the concept of cross sell among branch team.
  9. Provide leadership to the operation at the branch level.

Service Quality:

  • To ensure standardized services and fair treatment of customers by monitoring key performance indicator that impact customer’s views towards the bank (UBL-ISO Quality Policy – SQ).
  • Ensure that highest ethical standard is maintained in rendering the best customer services to the client maintaining harmony among all departments & staff of the branch.

Compliance:

  1. To ensure the adherence to statutory and regulatory requirements.
  2. To ensure compliance with all the internal control requirements and bank polices.

Experience & Qualification: 

  • Minimum Bachelor’s degree.
  • 5 years of sales / Branch Banking experience.
  • Professional certification would be an added advantage.

Skills Required:

  • Must have excellent interpersonal, communication and leadership skills
  • Must have strong Marketing / Relationship Management skills.
  • Must have a clear understanding and complete knowledge of regulatory procedures, bank rules/ regulations etc.
  • Must have strong decision-making skills.
  • Must have a clear understanding and complete knowledge of regulatory procedures, bank rules/ regulations etc.
  • Must have strong decision-making skills.
  • Must have clear understanding and complete knowledge of bank’s liability deposit products and have clear understanding of regulatory procedures, bank’s rules/regulations.

Skills:

Coordination Skills, Official Tasks Handling, Branch Management,
 

.NET Developer

Horizon Technologies. Pakistan

Karachi, Pakistan

2024-06-05

At Horizon Technologies, we are looking for an experienced .NET Developer to join our software development team for one of our partner companies based in the USA. You will play a key role in designing and implementing complex software solutions and collaborating with team members. Your expertise in .NET development will be crucial to the success of our goals.

Responsibilities:

  1. Analyze and translate software requirements into technical designs and implementation plans.
  2. Develop and maintain high-quality software applications using C# and the .NET framework.
  3. Lead the development of specific modules or components within larger software projects.
  4. Perform code reviews.
  5. Troubleshoot and debug complex software issues.
  6. Optimize software performance and ensure scalability.
  7. Stay updated on industry trends and emerging technologies in the .NET ecosystem.
  8. Contribute to the continuous improvement of development processes and best practices.
  9. Web, Applications & API's development and integrations.

Qualifications:

  • Bachelor's degree in Software/Computer Science or a related field.
  • Minimum 3 years of hands-on experience in .NET development using C#.
  • Proficiency in building web applications with ASP.NET, MVC, Core, AJAX, WebForms & Web API.
  • Strong knowledge of object-oriented design and software architecture.
  • Experience with front-end technologies (HTML, CSS, JavaScript) is a plus.
  • Solid understanding of SQL and database design principles.
  • Excellent problem-solving skills and attention to detail.
  • Effective communication and teamwork abilities.
  • Demonstrated leadership and mentoring skills.
  • Ability to work independently and manage multiple tasks and priorities.

NOTE:

Its Karachi-based on-site role, office is located in PECHS, Block 6. near main baloch colony, off to Shahra-e-Faisal
Shift timings will be from 7pm - 4am (Monday -Friday)

Skills:

API, .Netcore, SQL, WebForm, MVC, ASP.Net,
 

Salary 250000
Job Type Third Shift (Night)
Qualification Bachelor
Experience 3 Years - 4 Years
Sectors Software & Web Development
Gender No Preference
Industry Information Technology
Career Level Experienced Professional
Job Expiry Date 2024-07-05