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1. Education: Graduate (preferably in Computer Science / Telecommunication)
2. Experience: Minimum 5 years in a Call Center
3. Language: Proficient with English Communication Skills

Skills:

• Strong verbal and written communication
• Employee performance evaluation
• Team management and supervision
• Knowledge of measuring KPIs
• Customer care expertise
• Problem-solving and negotiation skills
• Ability to deal with difficult customers.
• Multitasking
• Motivation & self-confidence
• Appearance: Decent and professional

Skills:

Problem Solving Skills, Fluent in English, Team Management,