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Abacus Consulting

Team Leader Operations

Prime BPO

We are looking for a Team Lead Operations with Excellent managerial skills along with sales experience on Final Expense  Auto campaigns.

Having relevant experience in the BPO Sales industry.

The role offered by the company entails:

  1. Provide monthly/weekly/daily direction to the 360 support so all KPIs remain within acceptable benchmarks.
  2. Provide training to the new staff for all clients or as required.
  3. Assess the team’s overall and individual performance and coach the team members to improve the efficiency of the operations.
  4. Address disciplinary problems of team members according to the company’s policies.
  5. Strategize and execute action plans to handle any exceptional incident and/or situation.
  6. Understand requirements of voice and non-voice support functions and deploy resources on those functions according to team member’s skills and requirements of the operations.
  7. Schedule staff according to the required volume trends and expected volumes as shared by the management.
  8. Handle leave requests, managing absenteeism with respect to the required bodies on a chair
  9. Establish work procedures and processes that support the company and departmental standards, procedures, and strategic directives
  10. Handle sporadic projects with optimum efficiency
  11. Plan, create a budget, and execute all short-term projects, as well as ramp-ups for ongoing permanent clients or projects.
  12. Correspond with the clients and facilitate them as and when required.
  13. Compile reports to provide performance visibility to the management.
  14. Correspond with internal domains to ensure smooth operations.
  15. Able to work in night shift.

Skills:

Fluent in English, Record Keeping, Leadership Qualities, Team Leading Skills, Team Management,
 

Abacus Consulting

WordPress Developer

RSFSOFT

We are looking for a versatile WordPress Developer to join our team. The ideal candidate will have experience in plugin development, theme customization, and using frameworks like Laravel and CodeIgniter. You will be responsible for creating and optimizing WordPress websites, ensuring they are user-friendly, functional, and visually appealing.

Skills Required:

  1. Proficient in PHP and PHP OOP
  2. Strong knowledge of WordPress basics, internal workings, and plugin development
  3. Experience with theme customization using (CSS, Bootstrap, and Tailwind)
  4. Familiarity with JavaScript and jQuery for dynamic interactions
  5. Understanding of Laravel and CodeIgniter frameworks for web application development
  6. Knowledge of WordPress shortcodes, actions, filters, hooks, and APIs
  7. Experience with REST API, WP REST API, and WP JSON for seamless integration
  8. Ability to optimize page speed and performance

Key Responsibilities:

  • Develop custom WordPress plugins and themes tailored to client requirements
  • Utilize Laravel and CodeIgniter frameworks for building and maintaining web applications
  • Implement responsive design using CSS frameworks like Bootstrap and Tailwind
  • Integrate and customize WordPress features using shortcodes, actions, filters, and hooks
  • Ensure optimal performance and speed of WordPress sites
  • Collaborate with the team to design, develop, and launch web applications

Skills:

WordPress, Themes, Plugins, Building Responsive Design,
 

Abacus Consulting

Chat Support Executive

Abacus Consulting. Pakistan

Lahore, Pakistan

2024-04-19

  1. Assist customers with their items purchased through the e-commerce website
  2. Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
  3. Maintain swift responses to customers through email and/or chat
  4. Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner
  5. Document each customer query as well as the resulting solution
  6. Provide alternatives to products/items, which are not available on the e-commerce website
  7. Follow standard processes and procedures when it comes to providing resolutions
  8. Stay up to date with the latest updates on system information and process changes
  9. Able to deal with objections and handle customer pushbacks

Skills:

Writing Skills, Technical Writing, Customer Dealing,
 

Salary 90000
Job Type First Shift (Day)
Qualification Bachelor
Experience 1 Year
Sectors Client Services & Customer Support
Gender No Preference
Industry Information Technology
Career Level Entry Level
Job Expiry Date 2024-05-19