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MTBC

Microwave Engineer

Professional Employers (Pvt) Ltd

Desired profile & Job Knowledge:

  1. Engineering Graduate in Telecommunication. Relevant experience in Telecom network operation & maintenance, Field/Back-office operations experience is mandatory
  2. Lead and coordinate a Microwave technical team to accomplish the tasks as the manager assigned
  3. Responsible for achieving service delivery Targets as well as Customer Satisfaction Targets of the Key Account
  4. Proven work experience as a team leader
  5. Can create an inspiring team environment with an open communication culture
  6. Ability to set strategy and monitoring progress towards goals
  7. Organizational and time-management and decision-making skills
  8. Have strong interpersonal skills (able to work in a highly dynamic team environment)
  9. Proactive approach to Digitalization to enhance productivity and efficiency

Network Skill & Knowledge:

  • Strong hands-on Huawei Equipment RTN900/300 series and Full outdoor Installation & commissioning
  • Monitor network performance, analyze transmission statistics, and implement necessary optimizations or improvements
  • Strong communication, problem solving, Presentation and analytical skills
  • Huawei U2000/NCE Experience
  • Provide guidance to Field team in resolving Microwave complex issues
  • Provide technical supporting for microwave network devices to customer, include dealing with technical problem and fault, daily integration & maintenance operation
  • Network Designing, Software Commissioning, and Cutover for RTN devices of microwave network
  • Higher level Skill/knowledge and operation experience of Huawei Microwave
  • Basic IP knowledge to work on layer 2 level
  • Architecture of the 3G/4G/5G evolutions

Product:

  • NCE-T, RTN300 series, RTN900 series, iRiver, Pathloss, WDT

Process & Quality:

  • Knowledge and experience of MS Operations is mandatory
  • Knowledge of various processes used in Network Operations will be added advantage

Soft Skills:

  1. Microsoft Excel, report generation, trend and analysis is mandatory
  2. Analytical skills like logical thinking, problem solving & handling assignments are mandatory
  3. Fluency in English Language oral and written communication skills are must

Responsibilities:

  • Monitors the working of TX MW network components
  • Experienced on Huawei MW equipment
  • Determines problems in the network and identifies the nature of the problem. Using early and preventive measures, problems are identified at an early stage and can be settled before becoming severe
  • Reports to BO TX Team Leader and/or BO Manager
  • Providing support to teams (FM) on site to troubleshooting the fault
  • Record and report logs. The logs are made only for internal database purposed, such as Daily Fault Log, Planned Work Monitoring, Complaint Handling, and Problem Summary Log
  • Provide interface to the Customer, Network Field Services, Network Optimization & Performance, Vendor, etc
  • Participate in the trouble ticket process overview and monitor the closure rate against set SLA times
  • During network failure and while the problem still persists, check the SLA time remaining. This is based on the Escalation Matrix
  • Ensure for all tickets outside the SLA are escalated to the Network Operations Engineer
  • Issue and monitor Change Orders implementations to ensure that the intended objectives are achieved
  • Implement Changes to internal business processes, practices and interfaces that have been established and required changes or improvements
  • Produces reports to compare actual versus agreed upon service levels at the end of an SLA evaluation term
  • Understudy External and Internal High Level Support staff and acquire necessary skills to handle Network Operations and maintenance activities
  • Routine maintenance tasks on the network nodes as per the schedule
  • Service desk handling for internal and external customers through incident management
  • Timely communication/updates of events that can affect network quality and availability
  • Implement projects as per work assignment to Network Operations Escalations and reporting to Network Operations Supervisor

Skills:

RAN, Data Network Design, Microwave Engineering, Microwave,
 

MTBC

Video Editor

BA Communication Services

We are seeking a skilled and creative Video Editor and Video Shooting or video making Expert to join our team. The successful candidate will be responsible for editing and shooting high-quality videos for various projects, including but not limited to commercials, promotional videos, social media content, and corporate videos. They should have a strong understanding of video editing principles, a keen eye for detail, and the ability to bring creative ideas to life through visual storytelling.

Responsibilities:

  1. Edit raw footage to create compelling and visually appealing videos, ensuring smooth transitions, appropriate pacing, and seamless integration of visual and audio elements.
  2. Collaborate with the creative team to understand project objectives, requirements, and desired outcomes.
  3. Shoot professional-quality videos using industry-standard equipment and techniques.
  4. Select and incorporate suitable music, sound effects, and visual effects to enhance the final product.
  5. Ensure that video projects adhere to brand guidelines, maintaining consistency in style, tone, and messaging.
  6. Optimize videos for different platforms and formats, considering factors such as aspect ratios, file sizes, and encoding requirements.
  7. Stay up to date with the latest video editing techniques, software, and industry trends to continuously improve skills and workflow efficiency.
  8. Manage and organize video assets, ensuring proper file naming, storage, and backup procedures.
  9. Collaborate with team members, including videographers, content creators, and graphic designers, to achieve project goals and meet deadlines.

Skills:

Video Marketing, Photo Editor, Videography, Video Ads Management, Digital Video Knowledge, Video Effects Knowledge, Video Editing,
 

MTBC

Client Engagement Manager

MTBC. Pakistan

Rawalpindi, Pakistan

2024-06-10

  1. Establish clear retention goals and process milestones for the client and employees towards work.
  2. Assist customers as needed with setting up and navigating platforms with a product or service
  3. Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.
  4. Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
  5. Optimize existing processes within the company and actively enhance all Customer Success initiatives.
  6. Develop and manage client portfolios.
  7. Sustain business growth and profitability by maximizing value.
  8. Analyze customer data to improve customer experience.
  9. Mediate between clients and the organization.
  10. Handle and resolve customer requests and complaints.
  11. Ensure compliance with information security responsibilities specific to your job role.

Skills:

Customer Care Representation, Customer Contact Skills, Customer Dealing,
 

Salary 100000
Job Type Third Shift (Night)
Qualification Intermediate/ A Level
Experience 2 Years
Sectors Client Services & Customer Support
Gender No Preference
Industry Information Technology
Career Level Experienced Professional
Job Expiry Date 2024-07-03