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1. Inbound & Outbound Support - Answer inbound & outbound inquiries coming through Mainlines, cases or email address with US-based customers, insurances and patients 
2. 1-2 years of experience as a Customer Services Agent/ Customer Support Specialist/ Call Center Representative with US-based customers and clients, 
3. Communicate via tickets and emails to assist them with all types of queries. 
4. Claims submissions and claim adjustments as per SOP’s  
5. Strong phone contact handling skills, English communication skills, active listening & understanding 
6. Handle patient complaints/ concerns, provide appropriate solutions and alternatives within the time limits. Follow-up to ensure resolution 
7. Follow communication procedures, guidelines, and policies 
8. Maintain 90% CSAT (customer satisfaction) and above 90% QA (quality assurance) ratings 
9. Communicate with Patients via tickets, emails and calls to assist them with?all types of queries. 
10. Excellent verbal and written communication skills. 
11. Ability to multi-task, prioritize?and manage time effectively. 
12. Ensure compliance with information security responsibilities specific to your job role. 
13. Protect assets from unauthorized access, disclosure, modification, destruction or interference. 
14. Accomplish assigned tasks according to the priority set by Team leader/ Supervisor. 
15. Ensures and provides quality service to both internal and external entities. 
16. Must have a knowledge about Telephone Etiquettes. 
17. Provide daily signoff to Team leader/ Supervisor at day end. 
18. Shift duration is 9 hours a day and 5 days a week. (Permanent Night Shift Job) 
19. Any other task assigned by the Team leader/ Supervisor 

Skills:

Communication Skills, Customer Satisfaction Management, Fluent in English, MS Excel,