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We are thrilled to announce that Mindstorm Communications is hiring an enthusiastic and talented individual to be a customer service coordinator. What are you waiting for join a rewarding and professional career path with us!

Requirements:

1. Excellent Communication and interpersonal skills
2. Provide product information and assistance to customers in an appropriate manner
3. Ability to learn about new processes, procedures, and technology
4. Ability to achieve the given targets
5. Active listening and attention to detail
6. Must have an experience of at least three months in a call center
7. Strong Work ethics

What's in it for you:

• Market competitive salary
• Bonuses and Commissions
• Paid annual leaves
• Ongoing training and development
• Positive work culture
• Transportation facility ( females)
• Co-curricular activities ( Trips/dinners/birthday celebrations)
• Awards and recognition

Skills:

Target Orientation, Active Listening, Fluent in English, Customer Care Representation,
 

We are happy to announce that Mindstorm Communications is hiring an enthusiastic and talented individual as a Customer Care Specialist. What are you waiting for join a rewarding and professional career path with us!

Requirements:

1. Active listening and attention to detail
2. Excellent English communication and organizational skills
3. Must have an experience of at least three months in a call center
4. Maximizing Sales opportunities and achieving the targets
5. Balances productivity as well as a healthy work environment
6. Highly motivated and energetic individual 

What we offer:

• Market competitive salary and Bonuses
• Continuous training and development
• Positive work culture
• Transportation facility ( females)
• Trips, Annual dinners
• Internal Promotion 

Skills:

Target Orientation, Active Listening, Fluent in English, Customer Care Representation,
 

The Bank of Punjab is one of the fastest growing Banks in Pakistan with its profound existence of over 33 years. It operates through a network of 815+ real-time online branches and 815+ ATMs across the country. The Bank has established a strong foundation while offering premium banking services with major focus on unsurpassed value-added services for its customers through advanced solutions.

In line with the Bank’s progression strategy, we invite applications from experienced, dedicated and performance-driven professionals for the following position(s) in our Cards Division (Digital Banking Group). The following job profiles offer excellent opportunities for the right candidates desirous of building a long-term career in a dynamic organization:

Grade: SVP-I/SVP

Location: Lahore

1. Develop Acquiring Business Value Proposition.
2. Cards Scheme Companies Management, Work closely with IT, Operations, CCG, RMG, DFRMU, DRU and other department will be involving in the acquiring setup or process for Acquiring
3. Develop Product Program, Process Manuals, SLAs, collaterals, etc. for effective roll out of Acquiring business and ensuring smooth operation of business
4. Manage P&L for Acquiring by analyzing the revenue and costs in details on a monthly basis to ensure that the assigned budget is met
5. Working closely with the Head of Cards, responsible for developing Acquiring value proposition including pricing and commercial terms and defining the acquiring product strategy & roadmap
6. Responsible for business target e.g. revenue, number of merchant, payment volume, etc.
7. Responsible to setup and managing the Acquiring business distribution team
8. Build scorecards and reporting mechanisms for acquiring products to understand merchant business portfolio and deriving insights through regular review and analyzing of reports and monitoring of product performance
9. Develop relationship with card schemes (MasterCard / Visa / UnionPay / JCB/ PayPak, etc.)
10. Develop innovative products & services that differentiate BOP from its competitors
11. Write compelling business cases for new product development
12. Constantly enhancing processes for better services of merchant team in handling new merchant on-boarding, merchant transactions, and merchant supports along with other related forms for merchants
13. Gathering requirements from merchant inquiries and issues
14. Handle customer complaints escalations and address and resolve them in an effective and quick manner
15. Maintain an excellent knowledge of the Acquiring market including competitive analysis and ad hoc market research
16. Monitoring chargeback and fraud volumes of merchant accounts and ensuring action plans are implemented in reducing risk from particular merchants
17. Coordinate with Risk Management team on risk controls for Merchant Acquiring Business
18. Coordinate with IT team during product enhancement in terms of acquiring host system and terminal applications
19. Manage P&L for Acquiring Business to deliver targeted growth and attain revenue targets and costs
20. Ensuring compliance of relevant regulatory requirements.
21. Developing and motivating team and People management and mentoring of team members.

Eligibility Criteria:

• Qualification: Minimum Bachelor’s Degree from a recognized University/ Foreign University. Preference shall be given to Master Degree holders.
• Age: Up to 55 Years as of June 27, 2024.
• Experience: Minimum 9 years of Banking/Non-Banking experience with 3 years in similar function.

Important Note:

a) Only shortlisted candidates shall be called for interview. No TA/DA will be admissible.
b) The Bank of Punjab reserves the right to accept or reject any application(s) without assigning any reason(s) thereof.
c) The Bank is an equal opportunity employer. Females, minorities PWDs, and Transgender are encouraged to apply.
d) The above position(s) carry market-based competitive remuneration.
e) Individuals fulfilling the above-mentioned criteria are encouraged to apply online through the BOP career portal bop.rozee.pk latest by June 27, 2024.

Skills:

Acquiring Business Value Proposition, Card Scheme Companies, Business Development Strategies, Manage Business Distribution Teams, Develop Innovative Product, Handling customer complaints, Coordinate With Risk Management Team, Ensure Compliance, Mentoring Team Members,
 

BOP Exchange (Private) Limited (BOP EC) is a newly formed wholly owned subsidiary of the Bank of Punjab, in line with the BOP EC progression strategy, applications from experienced, dedicated and performance-driven professionals are invited for the following position in BOP Exchange Company. The job profiles offer excellent opportunity for the right candidates desirous of building a long term career in exchange company:

Location: Karachi

Grade: VP/SVP

Job Summary / Major Responsibilities:

1. Understand, manage and supervise all aspects of Treasury Investments.
2. Responsible to manage the Liquidity, FX portfolio and Investments.
3. Management of Foreign Exchange Desk
4. Liaison with internal and external stakeholders/ regulators for FX activities.
5. Checking of Deal Slips, Blotters, Management Reports etc.
6. Updating information regarding market conditions in order to forecast future positions.
7. Develop strategy for fund management.
8. To ensure that the Foreign Exchange Desk operates under the guidelines given by the management
9. Pursuing optimal level of profitability for the bank from all treasury activities.
10. Manage, direct and develop treasury staff.
11. Recommend, implement and maintain process improvements.

• Qualification: Bachelor’s Degree from a HEC recognized / foreign university.
• Experience: Minimum 07 years of banking experience in Regulatory framework and FX & MM.
• Age: Not more than 59 years as of June 27, 2024.

Important Note:

a) Only shortlisted candidates shall be called for interview. No TA/DA will be admissible.
b) The Bank of Punjab reserves the right to accept or reject any application(s) without assigning any reason(s) thereof.
c) The Bank is an equal opportunity employer. Females, minorities PWDs, and Transgender are encouraged to apply.
d) The above position(s) carry market-based competitive remuneration.
e) Individuals fulfilling the above-mentioned criteria are encouraged to apply online through the BOP career portal bop.rozee.pk latest by June 27, 2024.

Skills:

Process Improvement, Manage Treasury Staff, Fund Management, Manage Foreign Exchange Desk, Manage All Aspects Of Treasury Market,
 

The Bank of Punjab is one of the fastest growing Banks in Pakistan with its profound existence of over 33 years. It operates through a network of 815+ real-time online branches and 815+ ATMs across the country. The Bank has established a strong foundation while offering premium banking services with major focus on unsurpassed value added services for its customers through advanced solutions.

In line with the Bank’s progression strategy, we invite applications from experienced, dedicated and performance-driven professionals for the following position(s) in our Taqwa Islamic Banking (Consumer Banking Group). The following job profile offers excellent opportunity for the right candidates desirous of building a long term career in a dynamic organization:

Grade: VP/SVP

Location: Lahore

Job Summary / Major Responsibilities:

1. Developing customer and business proposition (strategy) and ensuring its executed through the most efficient delivery network.
2. Developing and jointly executing a calendar of marketing and sales programs/campaigns as well as appropriate sales collateral.
3. Promoting Cross-marketing & ensuring business development on a consistent basis and to promote Retail Banking products.
4. Ensuring meticulous compliance of SBP guidelines / internal policies / procedures and to ensure compliance to the sales process.
5. Handling customer complaints or issue and respond promptly and spontaneously with the highest level of customer satisfaction being maintained.
6. Ensuring that branches sales staff have accurate knowledge of all products and the marketing of products properly to potential clients.
7. Meeting prospective / existing / valued/institutional/corporate clients for business and networking & improve professionalism, organizational commitment and team spirit to maximize output.

Eligibility Criteria:

Qualification: Minimum Bachelor’s Degree from a HEC-recognized Local/ Foreign University. Preference will be given to Master's Degree holders. 

Experience: Minimum 07 Years of Banking experience.

Age: Up to 55 Years as of June 28, 2024.

Compensation and Benefits:

• Permanent Position
• Performance-based monthly Allowance
• Market Competitive Salary Package
• Grade Promotions
• Fixed Festival Bonuses
• Performance Bonuses on an Annual Basis
• Annual Rise
• Provident and Gratuity Fund
• Health Insurance/ Medical Facility
• Staff Loans Facilities on Subsidized Rates

Important Note:

a) Only shortlisted candidates shall be called for interview. No TA/DA will be admissible.
b) The Bank of Punjab reserves the right to accept or reject any application(s) without assigning any reason(s) thereof.
c) The Bank is an equal-opportunity employer. Females and minorities are encouraged to apply.
d) The above position(s) carry market-based competitive remuneration.
e) Individuals fulfilling the above-mentioned criteria are encouraged to apply online through the BOP career portal bop.rozee.pk Latest by June 28, 2024.

Skills:

Compliance, IT Support Responsibilities, Retail Banking Product, Business Proposition, Marketing Campaigns,