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Should be able to:

1. Optimize contact center performance to enhance customer experience.
2. Manage and maintain IP telephony systems for seamless communication.
3. Integrate communication platforms like Rainbow and IQ Messenger.
4. Troubleshoot and resolve technical issues swiftly and efficiently.
5. Analyze operational data to generate actionable insights and detailed reports.

Must have:

• Proficiency in relevant software and tools for contact center and telephony operations.
• Familiarity with scripting or programming languages (an added advantage).
• Proven experience in contact center management.
• Solid knowledge of IP telephony systems and protocols.
• Hands-on experience with communication platforms like Rainbow or IQ Messenger.
• Exceptional troubleshooting and problem-solving skills.

Skills:

IP Telephony Operations, Programming Languages, Analytical Skills,