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1. Maintain/Build a database of customers/community.
2. Conduct calls to potential and existing customers to gather feedback, address inquiries and promote our products/services.
3. Create and maintain an accurate database of customer contacts and interactions to support follow-up efforts and sale strategies.
4. Executive follow-up calls to nurture leads, encourage repeat purchases and facilitate customer retention.
5. Assist in booking sales through our website and point of sale (POS) systems, ensuring all deals are properly documented and processed.
6. Ensure accurate and timely processing of sales transactions and assist in generating invoices for customer purchases.
7. Work closely with the marketing and sales teams to align strategies and share customer insights.
8. collect and report customer feedback to improve service delivery and product offerings.

Qualification and Skills:

• Bachelors/ Masters ( In Marketing or relevant field)
• 2-3 years of experience
• Must have proficiency in CRM Software
• Must have Sales software knowledge
• Understanding of invoicing and billing process

Skills:

Customer Satisfaction Management, Customer Care Representation, Sales Management, Listening to Customers, Customer Analysis,