Responsible for acting as a liaison between our Arabic customer(s) and the respective client and ensuring compliance of process and policies.
Job Description:
- Interact with agents to provide and process information in response to their customer’s inquiries, concerns and requests about products and/or services.
- Collaborate and build relationships with agents to strengthen service competitiveness
- Communicate timely back to agents, track and resolve any issues regarding the service
- Contribute to customer development role
- Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score while ensuring Compliance
Job Specifications:
- O Levels/Matric or above
- Excellent command over verbal & written on Arabic
- Proficiency with MS Office particularly MS Excel
- Flexibility & Adaptability
- Customer-centric attitude
- Emotional Intelligence and Critical Thinking
- Self-motivated, assertive and responsive
Perks & Benefits:
- Medical Insurance
- Permanent Employment Status
- Provident Fund
- Internal Job Opportunities
- Annual Leaves
- Leaves Encashment
- Referral Bonus
- Company Pick & Drop
Skills:
Fluent in Arabic, Time Management Skills, Arabic Writing Skills,
