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1. Address customer inquiries and issues that exceed AI capabilities.
2. Handle calls regarding parcel returns and assist customers with the return process.
3. Resolve various customer problems, including urgent parcel requests, size discrepancies, and refund issues.
4. Ensure high levels of customer satisfaction through effective problem-solving and communication.

Qualifications:

• Excellent English communication skills are essential.
• Strong problem-solving abilities and a customer-focused approach.
• Ability to handle multiple tasks and manage time efficiently.
• Experience in customer service is preferred but not required.
• Proficiency in using customer service tools and software is a plus.

Skills:

Computer Skills, Fluent in English, Customer Service,