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This is a full-time on-site role for a Customer Service Specialist at Abacus in Lahore. The Customer Service Specialist will be responsible for providing excellent customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering a positive customer experience on a daily basis.

Responsibilities:

1. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
2. Collaborate and build relationships with customers to strengthen service competitiveness
3. Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
4. Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score

What We Seek in You:

• Collaborative mindset
• Customer service focus
• The ability to communicate technical information in a simple manner

Job Requirements:

• A Levels/Intermediate or above
• Excellent English Written and Verbal Communication
• American or neutral accent

Salary & Benefits:

• Up to 75,000/-
• Health Insurance
• US Gazette Holidays off

Working Timings:

• US/UK timings (5 Days a week)
• Full Time (9 Hours)

Skills:

Customer Analysis, Customer Success, Customer Satisfaction Management,