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We are looking for a Customer Success Specialist for the Voice Program within the Operations department who shall assist our U.S.-based clients with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call.

Duties:

1. Deliver a class apart customer experience as measured by performance objectives and in accordance with the core values of our client
2. Assist customers with their items purchased through an e-commerce website
3. Convey interest in each customer through their words with courtesy, attention, and a friendly and caring image
4. Providing alternatives to products/items, which are not available on the e-commerce website
5. Follow standard processes and procedures when it comes to providing the resolution
6. Staying up to date with the latest updates on system information, process changes, and future updates

Job Specifications:

• O Levels/Intermediate or above
• Excellent Written and Verbal English communication
• Proficiency with MS Office (Particularly MS Excel and MS Word)

Why should you join us?

You want to work in a place where you can give your best effort and improve your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have a sense of humor, and know when it's appropriate to use it! You have superb verbal English communication skills with a U.S. or UK accent. You are able to take your thoughts and put them together in an easy-to-understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for:

1. Critical Thinking
2. Time Management
3. Specialist Focus
4. Organizing
5. Priority Setting
6. Problem-Solving
7. Professional Composure

Skills:

Customer Satisfaction Management, Client Dealing, Communication Skills,