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We are looking for a detail-oriented and customer-focused Email Support Representative to join our team. The ideal candidate should have prior experience in a call center environment and possess excellent written communication skills. You will be responsible for handling customer inquiries and concerns via email, ensuring prompt and accurate responses to deliver a high-quality customer experience.

Key Responsibilities:

1. Manage and respond to customer inquiries via email in a professional and timely manner.
2. Provide accurate information and solutions to customer concerns.
3. Escalate complex issues to the appropriate departments as needed.
4. Track, document, and update customer interactions in the system.
5. Follow company policies and procedures to ensure consistency in customer service.
6. Collaborate with team members and other departments to resolve customer issues.
7. Stay up to date with product knowledge and company policies.

Qualifications:

• Minimum qualification: Bachelor’s degree (Graduation required).
• Must have prior experience working in a call center or customer service role.
• Excellent written communication skills with strong attention to detail.
• Ability to multitask and manage multiple emails simultaneously.
• Strong problem-solving and decision-making abilities.
• Ability to work flexible shifts, including evenings, weekends, and holidays.
• Basic proficiency in computer applications and email systems.

Skills:

Social Media Chat Support, Social Media Handling, Active Learning,