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Key Responsibilities:

1. Guest Interaction: Greet and welcome guests as they arrive, ensuring a warm and friendly environment.
2. Customer Service: Provide assistance with guest inquiries, requests, and complaints. Offer information about the facilities, services, and amenities available.
3. Reservations and Check-In: Assist guests with reservation check-ins and check-outs, ensuring a smooth and efficient process.
4. Issue Resolution: Address any guest concerns or complaints in a professional and empathetic manner, aiming to resolve issues quickly and satisfactorily.
5. Communication: Liaise with other departments (e.g., housekeeping, dining, maintenance) to ensure all guest needs are met.
6. Guest Requests: Assist with special guest requests, such as arranging transportation, booking activities, or providing additional amenities.
7. Feedback Collection: Collect feedback from guests regarding their experience and report any relevant insights to management to improve services.
8. Maintaining Records: Keep accurate records of guest requests, issues, and feedback for future reference and reporting purposes.
9. VIP and Loyalty Program Management: Provide personalized services to VIP or loyal guests, ensuring they have an exceptional experience.
10. Up-selling Services: Promote additional services, such as spa treatments, dining options, or events, to enhance the guest experience.
11. Facility Monitoring: Ensure that all public areas are clean, welcoming, and well-maintained, reporting any issues to the relevant departments.

Qualifications:

• Education: Matric and Inter
• Experience: Previous experience in a guest-facing role, such as customer service or hospitality, is preferred but not required.

Skills:

Communication Skills, Guest Relation, Coordination Skills,