The Head of QA/QC is responsible for establishing and maintaining the highest standards of quality across all products and processes. This leadership role oversees both Quality Assurance (process-oriented) and Quality Control (product-oriented) functions to ensure compliance with industry regulations, customer requirements, and continuous improvement initiatives.
Key Responsibilities:
1. Quality Strategy & Leadership:
- Develop and implement the organization's quality management strategy aligned with business objectives
- Lead and mentor the QA/QC team, fostering a culture of quality excellence
- Establish quality KPIs and report to senior management on performance metrics
2. Quality Systems & Compliance:
- Maintain and improve the Quality Management System (QMS) in compliance with ISO 9001, GMP, or other relevant standards
- Ensure adherence to regulatory requirements (FDA, CE, OSHA, etc. as applicable)
- Oversee document control including SOPs, work instructions, and quality manuals
3. Process Improvement:
- Implement Lean/Six Sigma methodologies to reduce defects and improve efficiency
- Lead root cause analysis and corrective/preventive actions (CAPA)
- Drive continuous improvement initiatives across all departments
4. Product Quality Oversight:
- Establish quality control procedures for incoming, in-process, and final inspection
- Manage non-conformance processes including quarantine and disposition
- Oversee testing protocols and laboratory operations (if applicable)
5. Supplier & Customer Quality:
- Manage supplier quality through audits and performance monitoring
- Handle customer quality complaints and warranty claims
- Conduct quality audits (internal, supplier, and customer)
- Qualifications & Requirements Education & Experience
- Bachelor's degree in Engineering, Quality Management, or related technical field
- 10+ years in QA/QC roles with 5+ years in leadership positions
- Experience in [specify industry: manufacturing, pharma, construction, etc.]
Technical Skills:
- Expert knowledge of quality standards (ISO 9001, AS9100, IATF 16949, etc.)
- Proficiency in quality tools (FMEA, SPC, Control Plans, MSA)
- Experience with quality testing equipment and methodologies
Certifications (Preferred):
- Certified Quality Manager (CQM)
- Six Sigma Black Belt
- Lead Auditor certification
Soft Skills:
- Strong leadership and team management abilities
- Excellent problem-solving and decision-making skills
- Effective communication with all organizational levels
Skills:
ISO9001 Auditor, SPC, ISO 9001,
