Responsibilities:
- Monitor system performance, analyze and resolve system issues to ensure stability and efficiency.
- Communicate with customer, gather their issues, and provide troubleshooting and solutions.
- Collect customer requirements and feedback them to the R&D team in China.
- Track customer issues or requirements until final closure.
- Manage patch upgrades and functionality upgrade verification.
- Coordinate and respond swiftly to handle emergency incidents and resolve system failures.
Requirements:
- Bachelor's degree or above in Computer Science, Information Technology, or related fields.
- Prior experience in IT systems operations is preferred.
- Proficient in Linux/Unix operating systems, with the ability to configure, manage, and troubleshoot systems.
- Familiarity with common shell scripting languages and automation for operations.
- Experience with database management (e.g., MySQL) and familiarity with SQL queries.
- Basic knowledge of the telecommunications industry.
- Ability to communicate effectively in English.
- Strong communication, teamwork, and problem-solving skills.
- Able to work under pressure, with good emergency response and troubleshooting abilities.
Skills:
IT Security Operations, IT Solutions, IT Support Responsibilities,
