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We are looking for a ‘Knowledge Management Specialist’ to join our Knowledge Management function at CareCloud. The Knowledge Management Specialist will be primarily responsible for creation, compiling and sharing of knowledge to our project teams and clients. The candidate will be responsible for leveraging their passion for research and knowledge via creating, collating, organizing and disseminating knowledge across the organization and our client base. He/She will be required to work closely with various teams based in the United States and Pakistan to prepare and share product manuals, user guides, release notes and learning materials.

Responsibilities:

1. Create, maintain and develop CareCloud’s knowledge infrastructure.
2. Maintain & update our knowledge bases including SharePoint sites and Salesforce Knowledge Campus.
3. Ensure our knowledge assets are brand compliant, comprehensive, error-free and usable.
4. Maintain and share best practices across CareCloud offices, teams and groups.
5. Engage with various stakeholders across product, IT, sales and client support to ensure a comprehensive knowledge base for CareCloud’s product suite.
6. Disseminate information regarding product enhancement and bug fixes to our clients with comprehensive and useable release notes.

Requirements:

• A self-organized and disciplined person with the ability to work with little guidance or direction.
• Ability to work in a fast-paced and rapidly changing environment
• Good interpersonal and communication skills (written and verbal)
• Ability to collaborate with stakeholders across geographies
• Strong work ethics, quality focused mindset and attention to detail. 
• Experience with MS Office Suite & maintaining knowledge sites.
• Familiarity with healthcare IT sector, a plus (but not mandatory).

Skills:

MS Office Suite, Aseptic Technique Knowledge, Share Point,