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Rozee.pk is seeking a highly motivated and detail-oriented Product Support Executive to join our dynamic customer support team. As a Product Support Executive, you will be the primary point of contact for customers who need assistance with our products. You will leverage your technical troubleshooting skills and product knowledge to resolve customer issues effectively and efficiently. Your expertise in customer service, CRM software, and communication will be critical to providing a seamless and positive experience for our customers. This role requires excellent time management, active listening, and problem-solving abilities to handle both inbound and outbound calls proficiently. With at least one year of experience in a similar role, you bring a demonstrated capability to manage multiple tasks and deliver exceptional customer support without managing a team. At Rozee.Pk, we value individuals who are committed to helping customers and providing solutions that enhance customer satisfaction and loyalty. This role does not involve team management responsibilities.

Responsibilities:

1. Respond promptly and professionally to customer inquiries received via phone, email, or chat.
2. Provide accurate and complete information by utilizing product knowledge and resources.
3. Diagnose and troubleshoot technical issues reported by customers using thorough analytical skills.
4. Manage and resolve customer complaints with empathy and a clear focus on providing solutions.
5. Log all customer interactions and maintain detailed records using CRM software.
6. Identify recurring issues and escalate them to relevant teams for further investigation and resolution.
7. Collaborate with cross-functional teams to stay updated on product changes and improvements.
8. Follow up with customers to ensure their issues are resolved to their satisfaction.
9. Educate customers on product features, benefits, and best practices to enhance their usage experience.
10. Assist in the development and updating of customer support documentation and resources.
11. Contribute actively to team meetings and share insights for improving customer support processes.
12. Ensure compliance with company policies and procedures in all communications.

Skills:

Analytical Skills, Verbal and Written Communication Skills, Active Listeneing, Time Management, Problem Solving, Communication Skills, CRM Software, Technical Troubleshooting, Customer Service, Product Knowledge,