The Project Manager oversees multiple projects, ensuring alignment with organizational goals, managing resources, and fostering effective communication with stakeholders. The role involves team leadership, process improvement, and operational excellence to deliver projects on time, within scope, and budget.
Responsibilities:
Project Coordination:
- Initiate and maintain liaison between software development teams and customers to facilitate project activities.
- Engage with key stakeholders to identify project objectives and key deliverables.
- Communicate with clients for clarification of specific project requirements and manage changes to scope, schedule, and costs.
- Coordinate with internal resources and third parties/customers/vendors for flawless project execution.
Project Management:
- Manage all aspects of multiple projects, ensuring alignment with strategic organizational objectives.
- Oversee daily project activities, resources, and lead project management team meetings.
- Ensure projects progress according to scope, schedule, budget, and quality standards.
- Provide status updates to stakeholders and escalate issues to management as needed.
- Accurately assess, manage, and report dependencies, risks, and issues.
Team Leadership:
- Delegate project tasks based on team members' strengths, skill sets, and experience levels.
- Provide on-site leadership by motivating team members to meet goals and milestones.
- Supervise, train, manage, and resolve conflicts within project teams.
- Monitor staff performance and conduct performance reviews.
Stakeholder Management:
- Build and maintain relationships with internal and external stakeholders.
- Act as the primary point of contact for all commercial projects.
- Foster confidence and trust through clear communication and expectation management.
Process Improvement:
- Create and maintain comprehensive project documentation, SOPs, workflows, and recurring activity records.
- Seek stakeholder insights to improve processes while ensuring compliance with governance and standards.
- Implement policies and procedures to enhance daily operations, customer satisfaction, and overall efficiency.
Operational Excellence:
- Oversee daily operations and make necessary adjustments to maximize efficiency.
- Drive project execution, monitor and control changes, and proactively resolve blockers.
- Plan and lead status review meetings with team members, vendors, and customers.
Required Education & Skills:
Education:
- Master’s or 4-year Bachelor’s degree in Computer Science, Information Technology, or Project Management from a reputed institution.
Experience:
- 5-8 years of experience in software project/operations management with national and international organizations.
- Professional certifications like PMP or ITIL are preferred.
- Experience providing 24/7 services related to software project/operation delivery.
Skills:
- Strong product and service management skills.
- Exceptional organizational, leadership, and management abilities.
- Superior verbal and written communication and interpersonal skills.
- Excellent analytical, client-facing, decision-making, and problem-solving capabilities.
- Resilient, flexible, and able to maintain composure under pressure.
- Proficient in working independently and collaboratively within teams.
- Quick learner with the ability to adapt to new technologies.
- Customer-oriented mindset with a positive outlook.
Additional Responsibilities:
- Manage relationships with stakeholders on a standard frequency.
- Escalate issues as required.
- Handle any additional tasks assigned by management.
- Project a positive image of the organization to employees, customers, industry, and the community.
Skills:
Project Analysis, Communication Skills, Project Administration,
