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Quality Assurance Executive

Cyber System (Pvt) Ltd. Pakistan

Lahore, Pakistan

2025-02-05

We are looking for an experienced Quality Assurance executive who is responsible for the Quality Assurance and Control of inbound and outbound calls, and emails and assessing the performance of employees. He/She should be proficient in English Speaking & Listening. Autonomous self-starter, with the ability to work independently within a team-based environment

Responsibilities:

  1. Participate in the monitoring of call and quality standards.
  2. Use a quality monitoring data management system to compile and track performance at team and individual levels.
  3. Perform monitors of customer care email responses.
  4. Provide actionable data to various internal support groups as needed.
  5. Provide feedback to call center team leaders and managers.
  6. Prepare and analyze internal and external quality reports for management staff review.
  7. Perform other duties as assigned.
  8. Evaluating the given number of calls.
  9. Sessions with agents to improve the quality of calls.
  10. Extracting and analyzing the data.

Skills:

MS Excel, Fluent in English, Monitoring Calls,
 

Salary 50000
Job Type First Shift (Day)
Qualification Bachelor
Experience 1 Year
Sectors Quality Assurance (QA)
Gender No Preference
Industry BPO
Career Level Entry Level
Job Expiry Date 2025-03-04