We are looking for a Recovery Officer for one of its leading clients.
Key Responsibilities:
- Debt Collection: Contact customers (via phone, email, and letter) to follow up on overdue accounts and arrange repayment.
- Account Management: Review and monitor overdue accounts, maintaining accurate records of all communications and actions taken.
- Negotiation: Work with clients to negotiate payment arrangements, settlements, or payment plans to recover outstanding amounts.
- Dispute Resolution: Address and resolve customer disputes related to debts in a professional manner.
- Reporting: Prepare regular reports on overdue accounts and recovery progress for management.
- Legal Action: Where necessary, initiate legal proceedings or work with legal teams to recover debts.
- Compliance: Ensure all recovery activities comply with relevant laws and company policies, including data protection and consumer rights.
- Customer Service: Maintain positive relationships with clients, balancing the need for recovery with providing excellent customer service.
- Financial Records: Update financial systems with recovered payments and track outstanding balances.
- Collaboration: Work with other departments (e.g., sales, customer service, legal) to resolve issues related to debt recovery.
Skills and Qualifications:
- Experience: Previous experience in debt recovery, collections, or a financial role is preferred.
- Communication: Strong written and verbal communication skills, with the ability to negotiate and resolve conflicts effectively.
- Analytical: Ability to assess customer accounts and prioritize recovery efforts.
- Detail-Oriented: Accuracy in maintaining records and understanding financial data.
- Problem-Solving: Strong conflict-resolution and negotiation skills.
- Time Management: Ability to manage a high volume of cases and meet deadlines.
- Legal Knowledge: Understanding of legal processes related to debt recovery and consumer
Skills:
Debt Collection, Communication Skills, Compliance Management,
