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UBL is looking to hire Executive Coordinators in multiple divisions.

Job Description:

1. The Executive Coordinator is responsible for providing executive administrative and coordination services to the Seniors.
2. Coordinate and organize office routines and support services.
3. Review, prioritize, and respond to correspondence as directed by the Seniors.
4. Make travel and accommodation arrangements
5. Make and track appointments for meetings involving the Group Heads and other directors/managers.
6. Collect and prepare reports and follow up on information requests.
7. Arrange meetings and appointments on behalf of the reporting line
8. Coordinate conference calls, travel and accommodations.
9. Complete other related duties as required, including but not limited to:
10. Attend meetings and record minutes, as required
11. Coordinate activities with departmental directors, managers and other staff

Location: Karachi

Skills:

MS Office, Presentation Skills, Time Management, Communication Skills,
 

We are looking for committed and passionate individuals who are willing to be a part of the Banking Service Industry. If you have exceptional written and verbal communication skills, possess a can-do attitude and the confidence to undertake challenges, then this is the place for you!

The Customer Care Officer is a position based in Call Center where the candidates will be required to work in rotational shifts.

Key Responsibilities:

1.Customer Interaction:

• Respond to customer inquiries in a timely and professional manner
• Provide information about products, services, policies, and procedures

2.Issue Resolution:

• Listen actively to understand customer needs and concerns
• Identify and resolve customer problems efficiently and effectively

3.Complaint Management and Tracking:

• Handle customer complaints with empathy and patience
• Highlight issues and queries faced during complaint resolution to their respective team supervisors/managers
• Monitor and follow up with the concerned department who are responsible for resolving complaints and closing them on the complaint management and tracking system.

4.Quality Assurance:

• Adhere to established service quality standards and procedures
• Ensure accuracy and consistency in handling customer inquiries and resolving issues
• Strive to exceed customer expectations and deliver exceptional service.

Skills:

Customer Focused, Time Management, Team Player,
 

1- Actively manage the increasing NTB run rate by introducing potential customers through On-shelve Liability products and services
2- Efficient management of Sales activities through daily / weekly reports available from system.
3- Daily evaluate movement and reasons of significant outflows under his dedicated portfolio
4- Through need analysis deriving opportunities for cross-selling by exploring within the build portfolio, and also approach NTB relationships.
5- Convert footfall in branches (such as COC transactions customers), Feet on Street activities, market visits etc into NTB customers.
6- Discuss and adhere to plans provided by BM to achieve assigned business targets. deposits growth, NTB accounts, Banca, consumer loans etc
7- Ensure to adhere to all requirement related to audit, compliance and SBP regulations

Skills:

Relations Management, Sales Management, Branch Support, Relationship Building Skills, Manage Client Relationships, Client Relationship, Relationship Management,
 

We are looking for committed & passionate individuals who are willing to be a part of the banking service industry. If you have exceptional written & verbal communication skills, a can-do attitude, and the confidence to undertake a challenge, then this is the place for you!

Key Responsibilities:

1. Ensuring compliance of TAT for fulfillment.
2. Attendance and Punctuality is maintained to achieve the productivity target
3. Ensure all discrepancies in onboarding are addressed timely
4. Maintain healthy relationships with key stakeholders, especially branches and CPU.
5. Recognize that all customer and company information is confidential and proprietary and is provided to you for the exclusive purpose of servicing customer requests; any other use of this information is prohibited. Confidential and proprietary information may not be copied, reproduced, or disseminated in any way
6. Be a team player and support the team in achieving overall targets.

Skills:

Understanding Processes And SOPS, Understanding Of Risk And Related Regulator, Analytical Skills, Understanding Of Products Offered By Bank, Custom Service and Sales Skills, Inspection Implementation,
 

This position is responsible for ensuring development activities to boost business of the branch & achieve expected/budgetary level of growth in all key result area and ensure constant improvements in portfolios inclusive of deposit mobilization, advances and other cross sell on shelve propositions. Furthermore, the positions ensure compliance of the banking and working hours in the branch and maintain complete harmony among branch staff and ensure discipline/decorum.

Job Requirements: 

1. To achieve all assigned KPIs targets according to the PAM scorecard.
2. To market new relationships and ensure the budgeted run rate of account opening is achieved.
3. To ensure that quality lending relationships are tapped and booked after detailed scrutiny and effort.
4. To maintain a close liaison with the clients, make personal calls to them and ensure to build sustainable business relationships.
5. To supervise the branch’s staff, review their performance and support them in achieving their personal targets.
6. To solicit debit card, autos, credit card, personal loan, net banking propositions, lockers etc. and ensure to achieve their respective targets.
7. To make investment and wealth management products.
8. To build up the concept of cross sell among branch team.
9. Provide leadership to the operation at the branch level.

Service Quality:

• To ensure standardized services and fair treatment of customers by monitoring key performance indicator that impact customer’s views towards the bank (UBL-ISO Quality Policy – SQ).
• Ensure that highest ethical standard is maintained in rendering the best customer services to the client maintaining harmony among all departments & staff of the branch.

Compliance:

1. To ensure the adherence to statutory and regulatory requirements.
2. To ensure compliance with all the internal control requirements and bank polices.

Experience & Qualification: 

• Minimum Bachelor’s degree.
• 5 years of sales / Branch Banking experience.
• Professional certification would be an added advantage.

Skills Required:

• Must have excellent interpersonal, communication and leadership skills
• Must have strong Marketing / Relationship Management skills.
• Must have a clear understanding and complete knowledge of regulatory procedures, bank rules/ regulations etc.
• Must have strong decision-making skills.
• Must have a clear understanding and complete knowledge of regulatory procedures, bank rules/ regulations etc.
• Must have strong decision-making skills.
• Must have clear understanding and complete knowledge of bank’s liability deposit products and have clear understanding of regulatory procedures, bank’s rules/regulations.

Skills:

Coordination Skills, Official Tasks Handling, Branch Management,