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Abacus Consulting

Software Engineer - Angular

Professional Employers (Pvt) Ltd

Responsibilities:

  1. Develop, maintain, and enhance web applications using Angular framework.
  2. Collaborate with cross-functional teams to define, design, and ship new features.
  3. Write clean, efficient, and maintainable code following industry best practices.
  4. Implement responsive and visually appealing user interfaces.
  5. Ensure high performance and scalability of applications.
  6. Troubleshoot and debug issues to ensure optimal performance and reliability.
  7. Stay updated with the latest Angular versions, tools, and technologies.
  8. Participate in code reviews and provide constructive feedback to team members.
  9. Contribute to architectural decisions and design discussions.
  10. Document code and technical specifications.

Qualifications:

  • Bachelors degree in Computer Science, Engineering, or related field.
  • Proven experience of 2 Years as a Software Engineer with a focus on Angular development.
  • Proficiency in TypeScript, HTML5, CSS3, and JavaScript.
  • Strong understanding of Angular concepts such as components, services, directives, and modules.
  • Experience with RESTful APIs and asynchronous programming.
  • Familiarity with version control systems such as Git.
  • Experience with Agile development methodologies.
  • Excellent problem-solving and analytical skills.
  • Ability to work both independently and collaboratively in a fast-paced environment.
  • Good communication and interpersonal skills.

Skills:

MVC, MongoDB, AngularJS,
 

Abacus Consulting

Team Lead - Contact Center

Abacus Consulting. Pakistan

Lahore, Pakistan

2024-04-15

You will be responsible for leading and managing a team of customer service representatives to ensure exceptional service delivery. This role involves overseeing daily operations, monitoring performance metrics, and fostering a positive and collaborative team environment.

Team Management:

  1. Lead, coach, and mentor a team of customer service representatives.
  2. Conduct regular team meetings to communicate goals, updates, and best practices.
  3. Provide ongoing feedback, performance evaluations, and support professional development.

Operational Excellence:

  • Ensure the team meets or exceeds service level agreements (SLAs) and key performance indicators (KPIs).
  • Monitor and analyze team performance, identifying areas for improvement and implementing corrective actions.
  • Collaborate with other departments to address escalated customer issues and resolve them promptly.

Communication:

  1. Serve as a liaison between the team and upper management, conveying important updates and concerns.
  2. Foster open communication within the team, encouraging collaboration and idea sharing.
  3. Handle customer escalations professionally and with a focus on issue resolution.

Requirements:

  • Bachelor’s degree in business, Communication, or a related field.
  • Proven experience in a contact center environment, with at least 1.5 years in a middle management role preferably at team lead position.
  • Strong leadership, coaching, and interpersonal skills.
  • Excellent communication skills, both written and verbal.
  • Ability to analyze data and make data-driven decisions.
  • Knowledge of contact center technologies and customer relationship management (CRM) systems.
  • Strong problem-solving skills and the ability to handle high-pressure situations.

Benefits:

  1. Permanent Position
  2. 2 Rotational Off days
  3. EOBI
  4. Medical Life Insurance IPD + OPD
  5. Annual , Casual and Sick Leaves
  6. Provident Fund
  7. Annual Increment and Bonus (Performance based)

Skills:

Pressure Handling, Analytical Skills, Team Management,
 

Salary 40000
Job Type Rotating
Qualification Bachelor
Experience 1 Year
Sectors Client Services & Customer Support
Gender No Preference
Industry Information Technology
Career Level Entry Level
Job Expiry Date 2024-05-14