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Abacus Consulting

Team Lead - Customer Services

Abacus Consulting. Pakistan

Lahore, Pakistan

2024-11-25

The Team Lead for International Operations will oversee a diverse team working across various global markets. This role requires a strong leader with excellent communication skills, cultural awareness, and the ability to drive strategic initiatives that align with our company’s global objectives.

Key Responsibilities:

  1. Leadership and Team Management:
  2. Lead and motivate a cross-functional team to achieve performance targets.
  3. Conduct regular team meetings to discuss progress, challenges, and opportunities.
  4. Provide coaching and development opportunities for team members.

Strategic Planning:

  1. Collaborate with senior management to develop and implement international strategies.
  2. Identify market trends and opportunities for growth in different regions.

Project Coordination:

  • Oversee international projects, ensuring timely delivery and alignment with company goals.
  • Coordinate with stakeholders across various departments and regions.

Cultural Competence:

  • Foster an inclusive team environment that respects diverse cultures and perspectives.
  • Adapt communication styles and strategies to suit different cultural contexts.

Performance Monitoring:

  • Set clear performance metrics and monitor progress.
  • Prepare reports and presentations for management on team performance and project outcomes.

Problem Solving:

  • Address and resolve any issues that arise within the team or during project execution.
  • Act as a liaison between team members and other departments to facilitate effective communication.

Qualifications:

  • Bachelor’s degree in Business, International Relations, or a related field is required.
  • 1+ years of experience in a leadership role, preferably in an international or multicultural environment.
  • Strong understanding of global markets and cultural dynamics.
  • Excellent verbal and written communication skills in English; proficiency in additional languages is a plus.
  • Proven ability to manage multiple projects and priorities in a fast-paced environment.
  • Strong analytical and problem-solving skills.

Type: Permanent

Working Hours: Rotational shifts (On-Site)

Skills:

Reporting Skills, Team Management, Communication Skills, Conflict Resolution, KPI Tracking,
 

Salary 125000
Job Type Rotating
Qualification Bachelor
Experience 1 Year
Sectors Operations
Gender No Preference
Industry Information Technology
Career Level Entry Level
Job Expiry Date 2024-12-21