We are seeking a dedicated and enthusiastic Customer Service Representative to join our team at [Insert Company Name]. As a Customer Service Representative, you will be the primary point of contact for our valued customers, ensuring they receive exceptional service and support. If you are a people-oriented individual with excellent communication skills and a passion for assisting others, we would love to have you on our team.

Responsibilities:

1. Customer Interaction: Provide friendly and professional assistance to customers via phone, email, or in-person, addressing their inquiries, concerns, and requests promptly and courteously.
2. Product Knowledge: Develop a deep understanding of our products and services to effectively answer customer questions, provide information, and make recommendations when needed.
3. Order Processing: Assist customers with placing orders, tracking shipments, and resolving any issues related to product deliveries or returns.
4. Issue Resolution: Listen actively to customer concerns and complaints, troubleshoot problems, and take appropriate steps to resolve issues while ensuring customer satisfaction.
5. Account Management: Manage customer accounts, update information, and process account-related requests such as billing inquiries and account closures.
6. Documentation: Maintain accurate records of customer interactions, transactions, and issues using our customer relationship management (CRM) system.
7. Up-selling and Cross-selling: Identify opportunities to promote additional products or services that align with the customer's needs and preferences.
8. Feedback Gathering: Solicit customer feedback, suggestions, and opinions to help improve our products and services, and relay this information to the appropriate teams.
9. Compliance: Ensure adherence to company policies, procedures, and ethical standards while assisting customers and handling their data.
10. Team Collaboration: Collaborate with colleagues and other departments to resolve complex customer issues and improve overall customer satisfaction.

Requirements:

• High school diploma or equivalent; college degree preferred.
• Proven customer service experience is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in using customer service software and CRM systems.
• Ability to remain calm and composed when dealing with challenging situations.
• Empathy and a genuine desire to assist customers.
• Time management and organizational skills to handle multiple tasks effectively.
• Flexibility to work varying shifts, including weekends and evenings if required.
• Positive attitude and a passion for providing exceptional customer service.

Experience:

• Customer Service Representative: 1 year (Preferred)

Skills:

Customer Service Skills, Customer Service Operations, Customer Handling, Fluent in English,
 

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team at [Insert Company Name]. As a Customer Service Representative, you will be the primary point of contact for our valued customers, ensuring they receive exceptional service and support. If you are a people-oriented individual with excellent communication skills and a passion for assisting others, we would love to have you on our team.

Responsibilities:

1. Customer Interaction: Provide friendly and professional assistance to customers via phone, email, or in-person, addressing their inquiries, concerns, and requests promptly and courteously.
2. Product Knowledge: Develop a deep understanding of our products and services to effectively answer customer questions, provide information, and make recommendations when needed.
3. Order Processing: Assist customers with placing orders, tracking shipments, and resolving any issues related to product deliveries or returns.
4. Issue Resolution: Listen actively to customer concerns and complaints, troubleshoot problems, and take appropriate steps to resolve issues while ensuring customer satisfaction.
5. Account Management: Manage customer accounts, update information, and process account-related requests such as billing inquiries and account closures.
6. Documentation: Maintain accurate records of customer interactions, transactions, and issues using our customer relationship management (CRM) system.
7. Up-selling and Cross-selling: Identify opportunities to promote additional products or services that align with the customer's needs and preferences.
8. Feedback Gathering: Solicit customer feedback, suggestions, and opinions to help improve our products and services, and relay this information to the appropriate teams.
9. Compliance: Ensure adherence to company policies, procedures, and ethical standards while assisting customers and handling their data.
10. Team Collaboration: Collaborate with colleagues and other departments to resolve complex customer issues and improve overall customer satisfaction.

Requirements:

• High school diploma or equivalent; college degree preferred.
• Proven customer service experience is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in using customer service software and CRM systems.
• Ability to remain calm and composed when dealing with challenging situations.
• Empathy and a genuine desire to assist customers.
• Time management and organizational skills to handle multiple tasks effectively.
• Flexibility to work varying shifts, including weekends and evenings if required.
• Positive attitude and a passion for providing exceptional customer service.

Experience:

• Customer Service Representative: 1 year (Preferred)

Skills:

Customer Service Skills, Customer Service Operations, Customer Handling, Fluent in English,
 

Responsibilities:

1. Managing customer service inquiries for our international/local clients over the phone and email
2. Identifying and assessing customers’ needs to achieve satisfaction
3. Follow communication procedures, guidelines, and policies

Requirements:

1. Good communication skills (English)
2. The applicants must have strong communication & interpersonal skills
3. Experience in international customer support/call center is a plus
4. Should be flexible for shifts (females will be given priority for morning timings)

Skills:

Customer Service, Customer Handling, Call Handling,
 

He /she should possess:

1. Minimum Intermediate / A Levels
2. Experience minimum 6-months
3. Good at handling complains via email and phone call.
4. Excellent communication skills
5. Flexible for rotational shifts

NOTE:

Salary: Earn upto 45K (35K Basic + 10K Incentive)

Immediate joining Required

Shift: Morning, Evening & Nigh shift with different timings (Requires Flexibility)

Skills:

Customer Support, Interpersonal Skills,
 

1. Education required is bachelor's.
2. Good communication skills.
3. Ability to handle pressure.
4. Previous experience of working in a call center environment is preferred.
5. Male & Female staff Required.
6. Rotational shift in evening for males.

Skills:

Time Management, Customer Service Operations, Customer Handling,
 

Responsibilities:

1. Managing customer service inquiries for our international/local clients over the phone and email
2. Identifying and assessing customers’ needs to achieve satisfaction
3. Follow communication procedures, guidelines, and policies

Requirements:

1. Good communication skills (English)
2. The applicants must have strong communication & interpersonal skills
3. Experience in international customer support/call center is a plus
4. Should be flexible for shifts (females will be given priority for morning timings)

Skills:

Good Communication Skills, Fluent in English, Sales,
 

Major Responsibilities:              

• Responsible for handling calls, updating customers regarding queries, leads/tickets handling, call backs where needed and work on different assigned projects.
• Managing incidents through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Handle feedback campaigns
• Correctly logging incidents and problems, categorizing and prioritizing them in line with team procedures.
• Conducting full and thorough diagnostics with end-users to enable the first point of contact incident and problem resolution.
• Sharing knowledge with team colleagues.
• Prioritize and manage several open issues at one time

Skill Set Required:                   

1. Strong phone and verbal communication skills along with active listening. Customer focus and adaptability to different personality types.
2. Ability to work independently and in teams
3. Focused and result-oriented
4. Must be organized and process-oriented
5. Must be a fast learner and a go getter
6. Must possess problem solving skills
7. Must be a fast learner
8. A commitment to excellent customer service.
9. Excellent communication skills.
10. Able to work comfortably in a fast paced environment with minimal supervision.
11. Good English (both written and oral)
12. Should be able to work in shifts
13. Ability to work under pressure and communicate well.
14. Must have indepth knowledge of customs & its processes.
15. Must know about terminals, ports, OGAs, etc.

Skills:

Result Oriented, Coordination Skills, Customer Handling,
 

We are looking for professional and energetic candidates for our US-based campaigns.

Both experienced males and females are encouraged to apply along with freshers who have good communication in ENGLISH.

The candidate must have basic knowledge of computers and the ability to work in a fast-paced environment and on the night shift.

Salary: Rs 35,000.00 - Rs 70,000.00 per month plus Commission upto 100 k

Skills:

Communication Skills, Telemarketing, Cold Calling,
 

As a Customer Service Representative, your main responsibility is to provide exceptional support and assistance to customers and clients. This involves addressing inquiries, resolving issues, and ensuring overall customer satisfaction.

Your key tasks and duties may include:

• Responding to customer inquiries: Handling incoming calls, emails, or chats to address questions, concerns, and requests promptly and professionally.
• Problem-solving: Identifying and resolving customer issues or complaints effectively and efficiently to ensure a positive resolution.
• Product knowledge: Gaining a deep understanding of the company's products or services to provide accurate and relevant information to customers.

Skills:

Customer Service Skills, Communication Skills, Handling Incoming Calls,
 

We are looking for an experienced customer relationship manager to be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients.

• You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.
• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products in order to increase sales.
• Meeting with managers in the organization to plan strategically.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Conducting business reviews using CRM programs.
• Knowing your competition and strategizing accordingly.

Skills;

Communication Skills, Microsoft Office, Customer Satisfaction Management,
 

1. Provide technical support and assistance to ERP system users.
2. Troubleshoot and resolve ERP-related issues and inquiries.
3. Collaborate with IT and ERP teams to escalate and resolve complex problems.
4. Assist in ERP system updates, configurations, and maintenance.
5. Train end-users on ERP software functionalities.
6. Document and maintain records of support requests and resolutions.
7. Stay informed about ERP system updates and features.
8. Contribute to user manuals and training materials.

Skills:

Customer Service Operations, ERP Software Command, Help Desk Support, Technical Support,
 

We are looking for an experienced truck dispatcher to join its team.

The primary role of the selected candidate will be providing truck dispatching services in 48 states of the US.

Following will be the duties of the selected candidate.

• Load bookings
• Provide the best route to the carrier
• Payment planning (Through factoring or quick pay)
• Negotiation of rates with the broker.
• Manage complete documentation and paperwork for the carrier.
• Provide director assistance
• Factor setup assistance
• Collection of assistance
• Guide truck drivers about timetables and setting up their routes.

Daily dinner will be provided:

• It is five days (Monday to Friday) in a week full time onsite job night shift job
• Job timings 05:00 pm - 02:00 am

Skills:

Fluent in English, Communication Skills, Negotiation Skills,