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Guests Relationship Officer (GRO)
HRSI

Department: Customer Relations

Reports to: Customer Relations Manager

The shift will be rotated Morning, Evening, and Night (Based upon workload)

Job Summary:

The Guests Relationship Officer (GRO) plays a crucial role in ensuring positive customer relationships and satisfaction. The GRO is responsible for addressing customer inquiries, resolving issues, and providing information about the organization's products or services. This role requires exceptional communication and interpersonal skills to build and maintain strong relationships with customers.

Key Responsibilities:

Customer Interaction:

Respond to customer inquiries through various channels, including phone, email, and in-person visits.Provide accurate information about the organization's products, services, and policies.Assist customers in making informed decisions and selections.

Issue Resolution:

Address customer complaints and concerns in a professional and efficient manner. Investigate and resolve issues, ensuring customer satisfaction and retention. Escalate complex problems to the appropriate department or higher management if necessary.

Relationship Building:

Establish and maintain strong relationships with customers to foster trust and loyalty. Proactively engage with customers to understand their needs and preferences. Identify opportunities for upselling or cross-selling products and services.

Data Management:

Maintain accurate customer records and updated contact information as needed. Document customer interactions and feedback for reporting and analysis.

Feedback Collection:

Gather customer feedback and suggestions to improve products and services. Collaborate with the Customer Relations Manager to implement improvements and enhancements based on customer input.

Compliance:

Ensure compliance with company policies and regulations. Maintain confidentiality of sensitive customer information.

Training and Development:

Stay updated on product knowledge and industry trends. Participate in training and development programs to enhance customer service skills.

Qualifications and Skills:

  1. A bachelor's degree or equivalent in a related field is a plus.
  2. Proven experience in customer service, sales, or a related role.
  3. Excellent communication and interpersonal skills.
  4. Strong problem-solving abilities and patience in handling customer issues.
  5. Proficiency in using customer relationship management (CRM) software and other relevant tools.
  6. Adaptability and the ability to work in a fast-paced environment.
  7. Sales and upselling skills are desirable.
  8. Knowledge of the organization's products and services is a plus.

Skills:

Customer Dealing Customer Service Operations, Client Relationship Management, Customer Satisfaction Management,
 

Manager Contact Center
Systems Ltd

Role and Responsibilities:

  1. Manage a team of contact center agents, providing coaching and feedback to improve performance
  2. Monitor key performance metrics such as call volume, average handle time, first call resolution, etc. and identify opportunities for improvement
  3. Create staffing plans and schedules that align with historical and predicted contact volumes
  4. Develop schedules, forecasts, and budgets for the contact center to align with company goals
  5. Keep up-to-date with contact center technology and tools and make recommendations for improvements
  6. Ensure compliance with industry regulations and standards
  7. Handle escalated issues from both customers and contact center agents

Requirements:

  • 7+ years experience managing a high-volume contact center
  • Excellent leadership and people management skills
  • Strong analytical and problem-solving abilities
  • Knowledge of call center operations, technologies, and metrics
  • Data-driven mindset with ability to gather and analyze insights
  • Up-to-date on contact center best practices and innovations
  • Outstanding verbal and written communication skills
  • Bachelor's degree in business, communications or related field

The ideal candidate will have a proven track record in improving contact center efficiency and customer satisfaction. This is a great opportunity for an ambitious Contact Center Manager to oversee a growing team.

Skills:

Relations Management, Operating System Administration, Process Operation Handling, Operational Tasks Handling,
 

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UI /UX Designer
Patreon Londontowne, MD.
Posted 8 days ago98 Application
Experience
Minimum 1 Year
Work Level
Senior level
Employee Type
Full Time Jobs
Offer Salary
$2150.0 / Month
Overview
We believe that design (and you) will be critical to the company's success. You will work with our founders and our early customers to help define and build our product functionality, while maintaining the quality bar that customers have come to expect from modern SaaS applications. You have a strong background in product design with a quantitavely anf qualitatively analytical mindset. You will also have the opportunity to craft our overall product and visual identity and should be comfortable to flex into working.
Job Description
3+ years working as a product designer.
A portfolio that highlights your approach to problem solving, as well as you skills in UI.
Experience conducting research and building out smooth flows.
Excellent communication skills with a well-defined design process.
Familiarity with design tools like Sketch and Figma
Up-level our overall design and bring consistency to end-user facing properties