POSITION PURPOSE:

The Statistician Officer communicates the results of his/her analysis in the form of comprehensive predefined and on-demand reports to the decision-makers. To design reports different types of analysis skills, analysis methods and analysis tools are used. To make these analysis reports more presentable using infographics, statistics, graphs, tables, lists, and GIS maps.

DUTIES AND RESPONSIBILITIES:

1. The National Statistics Officer will be responsible for analyzing the data and designing ways of collecting data.
2. Quality checking and cleansing data.
3. Interpreting statistical analysis for policy development, evaluation/monitoring, forecasting, and National Statistics.
4. Developing statistical tools for future data collection.
5. The National Statistical Officer communicates the results of analysis in the form of comprehensive predefined and on-demand reports to the decision-makers.
6. To design reports different types of analysis skills, analysis methods, and analysis tools are used. To make these analysis reports more presentable using infographics, statistics, graphs, tables, lists and GIS maps.

Skills:

Microsoft Excel, STATA, Microsoft Powerpoint, Report Writing Skills,
 

Education: Master’s / bachelor’s degree in business administration

Experience: Minimum 8 years of relevant experience in a senior retail management role, with a focus on national or regional operations.

Responsibilities:

1. Develop, Drive, and implement initiatives to optimize store performance enhancing customer satisfaction, loyalty, and brand reputation.
2. Lead and develop a team providing guidance and support to achieve sales and operational goals.
3. Collaborate with cross-functional teams to ensure seamless coordination between sales, marketing, and supply chain departments.
4. Monitor inventory levels and implement efficient stock management practices.
5. Prepare succession plan for staff to produce future leaders and managers for their deserving career growth.
6. Ensure compliance with company policies and standards across all mart locations.

Job Type: Full-time

Education:

• Master's (Preferred)

Experience:

• Mart: 8 years (Preferred)
• Mart Operations: 8 years (Preferred)
• Sale and Operations: 8 years (Preferred)

Skills:

Sales Management, Store Management, Store Operations Management,
 

Requirements:

• Must be at least Graduate/ ISO and GMP certified from a reputable institute.
• Must be able to ensure that all compliance parameters are being followed.
• Must have knowledge of Health Safety Environment (HSE).
• Must have an understanding of compliance and its monitoring.
• Must have good communication skills.
• Must know MS Office.
• 2-3 years of relevant experience.

Candidates living near by Export Processing Zone , Landhi, Karachi will be preferred.

Skills:

Compliance Quality Control, Compliance Assurance, Time Management,
 

The District Urban Immunization Consultant will play a pivotal role in enhancing immunization services in urban areas, specifically in Lahore & Faisalabad districts of Punjab, Pakistan. With a focus on coordination, capacity building, and community engagement, the consultant will support the planning, implementation, monitoring, and reporting of evidence-based integrated urban immunization strategies. Responsibilities include conducting outreach activities, mapping slums for vaccination initiatives, coordinating with various stakeholders, and ensuring the availability of key services and vaccines. The consultant will also contribute to intersectoral coordination efforts and support special immunization campaigns and awareness programs. Monthly reports and deliverables will be closely monitored to ensure effective progress towards program goals.

Roles and Responsibilities:

1. Functional coordination mechanism established to provide technical support to provincialEPI in the planning, coordination, implementation monitoring and reporting of evidence-basedintegrated urban immunization/health strategy and action plan at respective district (Lahore &Faisalabad) for enhanced immunization services.
2. Provide technical support and optimal coordination for the capacity building of all districtvaccination staff and frontline workers on reviewing and regularly updating Integratedmicro plans for reaching zero dose and defaulters children and communities in low performingUCs and wards are available.
3. Support the strengthening EPI activities including outreach strengthening in mega cities &work closely with government, partners, communities & CSOs for implementation ofintegrated EPI/heath activities in mega cities and districts with high zero dose and defaulterschildren / weak UCs.
4. Support in conducting mapping of slums with DHA & EPI staff for ensuring mobilevaccination/camps in the area as per plan afterwards regularly.
5. District and Provincial coordination and review meetings held at the respective district(Lahore & Faisalabad) and province for integrated urban immunization/health planned forimmunization activities including planning and participation in special events like WorldImmunization Week (WIW), World Health Day (WHD), HPV vaccine advocacy seminars andSIAs.
6. To carry field monitoring visits of the routine immunization activities at fixed, outreach &mobile van and activities planned during special events like World Immunization Week (WIW),World Health Day (WHD) and SIAs. He will also visit urban dispensaries.
7. To conduct community search of missed children, digital integrated referral at communitylevel through FLWs daily activities, and bi-annual detection campaigns, and following up onthe compliance of referral and coverage during RI.
8. To identify zero dose and defaulter children through referral by community healthworkers digital detection and referral of missed children (ZD and defaulters) throughfrontline workers during daily activities and detection campaigns.
9. To coordinate with DHAs and provincial EPI to ensure key services, vaccines,commodities, and medicines are available equally in all outreach sessions.
10. To mobilize all required sectors (at district level), strengthening intersectoralcoordination with Nutrition, Child protection, MNCH, IMCI, Wash, Child Protection.
11. To work with SBC teams to strengthen community capacity to detect and refer missedchildren using integrated referral slip or digital referral slip and strengthen their interactionswith health facility in urban slums and peri urban areas.
12. To organize review meetings at district and sub-district level involving all sectorsconcerned in integrated outreaches.
13. To ensure that all outreaches are integrated with a comprehensive package ofimmunization, MUAC and referral, ANC, PNC, IEC material and food fortification at least.
14. To coordinate with other districts urban immunization and provincial consultants in theimplementation of agreed activities.
15. Work closely and coordinate with EVM Coordinator regarding the district cold chainequipment inventory, implementation status of EVM IP and implementation of activities inupcoming FPP Plan for both RI and SIAs in the district.
16. To support and coordinate Provincial directorate of EPI on EPI-PEI Synergy andintegrated services under the UHC agenda with DoH and Polio Emergency OperationsCenter (PEOC).
17. Support the district to implement and monitor the SBC activities in district during anyspecial campaigns / seminars/ campaigns in district with academia on immunization.

Required Education:

• An advanced university degree (Master’s or higher) in any area in Management, Public Health,Social Sciences, or other relevant Areas of specialization. A first University degree in arelevant field combined with 2 additional years of professional experience in EPI may beaccepted in lieu of an Advanced University degree. 

Required Experience:

• A minimum of 3-5 years of relevant professional experience in
• Working with Public Health Programs planning and management in developing countrycontext.
• Working in EPI related projects in Pakistan, provincial and district health, government,and context with good understanding of the existing health systems and EPI Programs.

Required Skills:

1. In-depth knowledge of EPI Programs and experience of public health related projects andworking with Immunization Programs at provincial and district level will be preferred.
2. Experience of community based social mobilization for EPI and familiarity with demand sideissues.
3. Good written and verbal communication skills with effective coordination capacity.
4. Good computer skills with expertise in Microsoft office especially Word, Excel, and Powerpoint.
5. Good command on data analysis and report writing skills.
6. Fluency in English is required and fluency in local language (Punjabi) is necessary.
7. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) ora local language is an asset. 

Disclaimer:

• MicroMerger reserves the right to reject any or all applications or change the number of positions at any stage without assigning any reason or as per requirements.
• Any Candidate/Applicant who attempts to or influences the recruitment process or the Selection Panel by any means shall be disqualified immediately.
• MicroMerger will not consider applicants not fulfilling the requirements/criteria mentioned above.
• Incomplete applications will not be entertained.
• MicroMerger reserves the right to cancel the whole hiring process at any stage without mentioning any reason.
• Only shortlisted candidates will be invited for tests and/or interviews via call or Email.
• MicroMerger provides equal opportunity to all qualified Males & Females candidates. Females are encouraged to apply. 
• All jobs are of visual nature. Visually impaired applicants cannot be entertained.
• Recruitment will be made on a contract basis, extendable based on arising needs
• Shortlisted candidates will have to bring their CVs, attested copies of CNIC, certificates, experience certificates and educational qualifications at the time of the interview
• No TA/DA or any expense would be admissible during the whole hiring process including interviews, tests etc.

Skills:

Communication Skills, Public Health Program Planning And Management, Immunization Program Expertise, Data Analysis and Reporting, Community Based Social Mobilization,
 

We are seeking a dynamic, problem-solving professional to join our team as an Escalations Specialist. By using your excellent communication skills and keen attention to detail, you will play a pivotal role in resolving intricate customer service issues and fostering an improved customer experience.

Job Responsibilities:

1. Our Escalations Specialist will manage escalated customer service inquiries and complaints by providing efficient, prompt, and high-quality responses.
2. You will collaborate with various internal departments to find solutions, track escalation cases to ensure timely resolution and mitigate potential risks that may affect customer satisfaction.

Key duties for this role include:

• Managing escalated cases and resolving complex problems
• Collaborating across teams to swiftly address customer issues
• Implementing customer-centric strategies to enhance the customer service experience
• Assessing trends in escalated issues and making recommendations for service enhancements

Ideal Candidate:

The ideal candidate is an individual with a strong background in customer service, preferably in an escalated support role. You possess excellent communication skills, a high level of empathy, and an unwavering commitment to improving the customer experience. Ideally, your problem-solving skills are top-notch, and you are able to keep calm and effective in challenging situations.

Key Qualifications:

1. Previous experience in a customer service and escalation management role
2. Exceptional verbal and written communication skills
3. Proven track record of effective problem-solving
4. Strong ability to manage multiple tasks and prioritize effectively
5. Experience working with customer service software, databases, and CRM systems.

Skills:

Fault Resolution, Fault Finding, Mechanical Skills,