1. To clean rooms according to the procedures and policies set by the hotel.
2. To keep room attendants carts and caddy neat/clean and tidy.
3. To maintain cleaning equipment in good working condition.
4. To report any loss/damage to linen, furniture, fixtures, or equipment to Supervisor.
5. To report any engineering/maintenance defects to Housekeeping.
6. To update the status of the room, and time in/out on the report.
7. To return items to the linen store, e.g. extra pillows, bed board, blanket and etc.
8. To maintain cleanliness in the pantry area (work station)

Skills:

Bedrooms Cleaning, Chemical Cleaning, Chemical Safety, Housekeeping,
 

Job Responsibilities:

1. Suites Cleaning & Public area as per hotel standards.
2. Report maintenance & minibar consumption.
3. Report lost & found and damaged items.
4. Checks and secures the rooms.
5. Replenish amenities according to operational standards.
6. Ensure the security of guest rooms and the privacy of guests.
7. Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
8. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
9. Resolve guest complaints, ensuring guest satisfaction.
10. Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.

Education:

• Matric
• 2 years of experience

Skills:

Problem Solving, Team Work, Guest Booking, Guests Dealing,
 

DUTIES AND RESPONSIBILITIES:

1. Greets the VIP guests of the hotel. As directed by the Front Office Manager, Performs special services for VIP Guests.
2. Assists in VIPs arrival and departure in the absence of guest relation officers.
3. Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.
4. Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.
5. Gives the instructions to the Night Reception, during the high occupancy periods, regarding walk-in guests and release room blocked because of no- shows
6. Prepares and checks for VIPs arrival and escorts guests to rooms.
7. Coordinates with all departments concerned in order to maintain Front Office functions properly.
8. Handles guest complaints and other related problems and reports on the Assistant Managers log book.
9. Promotes and maintains good public relations.
10. Motivates and maintains good staff relations.
11. Maintains and be guided of hotel policy on credit/lost and found hotel guests' properties.
12. Follows up in credit check report, liaise with credit manager.
13. To be responsible for front office operations during the absence of Front Office Manager

PREREQUISITES: Must be able to communicate in English writing and speaking and other languages are advantages. Good & charming personality is important to be the Duty Manager in the way to represents himself on behalf of hotel management.

Education: Graduates bachelor degree and/or diploma in hotel and restaurant management or other related field

Experience: Minimum of two years of experience in similar position. Should be familiar with basic computer skills and previous experience in using Hotel management software (ERP) and telephone Switch board. Etc.

Skills:

Front Office Operations, Coordination Skills, Relationship Management, Front Office Support,
 

1. Managing Tables & Chairs properly
2. Room service and types off service properly knowledge
3. Polishing of Crockery, Cutlery, Silverware & Glassware
4. Packing & Serving Orders to guests
5. Serving of beverages to guests
6. Greeting guests & Taking food & beverages orders
7. Staying attentive to the needs of guests in the serving area
8. Deliver checks & bill payments to guests
9. Offer Menu recommendations upon request

Qualification and Experience:

• Matric/Intermediate
• 1-3 Years of Experience

Skills:

Writing Skills, Food Safety & Hygiene, IPS Skills,
 

The Manager Sales - is responsible for the daily B2B sales efforts and is responsible for the overall positioning of the organization, brand communication, and business development. In addition, is responsible for yield strategies, implementation, market performance trend analysis, meeting budget, forecast, and optimal business mix targets. Strategies will include pricing, status, direct sales, market mix, and public relations. Candidates must have a dynamic leadership style, excellent communication and decision-making skills, and astute business acumen.

1. Assist in the development of short and long-term strategic goals for sales.
2. Identify new market and business opportunities and increase sales.
3. Updating action plans and materialized business in daily report written-up.
4. Identify new corporate accounts.
5. Ensuring enquires become a confirmed business.
6. Sense of taking complete ownership & responsibility for work.
7. Update action plans and materialized business in weekly report write-up.
8. Conducting daily sales calls and arranging hotel visits.
9. Develop and implement sales strategies to achieve assigned sales targets.
10. Directly coordinate cross-selling and joint marketing initiatives to maximize exposure and profitability.
11. Creates effective Sales Programs that will increase awareness and positive perception of the organization and its activities.
12. Preparation of the marketing, advertising, sales plans, programs, and annual budget.

Qualifications:

• BBA / MBA degree (In the relevant field)
• 8+ years experience in sales.
• Hospitality-related experience required

Skills:

Corporate Accounting, Report Writing Skills, Sales Plan, Sales Abilities,