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UK’s leading Translation and Interpretation Company, TRANSLATION EMPIRE, is looking for English Speaking Candidates. Candidate must be proficient in English and must have exceptional communication skills.

Responsibilities: 

1. Manage/handle the outgoing/incoming calls professionally
2. Identify and assesses customer’s need to achieve satisfaction
3. Giving follow up calls to the customers at a specified date and time
4. Stay up-to-date on product and service knowledge
5. Follow communication procedures, guidelines, and policies
6. Managing a large number of outbound/inbound calls
7. Identify trends in customer inquiries or issues, and provide feedback to relevant teams to improve products, services, or processes

Requirements & Skills:

• Excellent written and verbal communication skills, particularly in English
• Strong problem-solving and troubleshooting abilities
• Ability to remain calm and professional under pressure
• Strong attention to detail and accuracy
• Ability to work independently and as part of a team
• Comfortable with technology and ability to quickly learn new systems
• Ability to adapt to changing situations and priorities

Shift Time:

1. Shift 1: Mon- Sat (onsite)
2. Shift 2: Mon- Sat (onsite)
3. Shifts are aligned with UK timing

Skills:

Team Player, Attention to Detail, Communication Skills,
 

Responsibilities: 

1. Manage/handle the outgoing/incoming calls professionally
2. Identify and assesses customer’s need to achieve satisfaction
3. Giving follow up calls to the customers at a specified date and time
4. Stay up-to-date on product and service knowledge
5. Follow communication procedures, guidelines, and policies
6. Managing a large number of outbound/inbound calls
7. Identify trends in customer inquiries or issues, and provide feedback to relevant teams to improve products, services, or processes

Requirements & Skills:

• Excellent written and verbal communication skills, particularly in English
• Strong problem-solving and troubleshooting abilities
• Ability to remain calm and professional under pressure
• Strong attention to detail and accuracy
• Ability to work independently and as part of a team
• Comfortable with technology and ability to quickly learn new systems
• Ability to adapt to changing situations and priorities

Shift Time:

1. Shift 1: Mon- Sat (onsite) 12pm-8pm 1:30pm-9:30pm 1pm-9pm
2. Shift 2: Mon- Sat (onsite) 4pm-12am 5:30pm-1:30am
3. Shifts are aligned with UK timing
4. Salary: Market Competitive

Skills:

Fluent in English, Communication Skills, Close Attention To Details, Client Dealing,