Responsibilities:
- Manage/handle the outgoing/incoming calls professionally
- Identify and assesses customer’s need to achieve satisfaction
- Giving follow up calls to the customers at a specified date and time
- Stay up-to-date on product and service knowledge
- Follow communication procedures, guidelines, and policies
- Managing a large number of outbound/inbound calls
- Identify trends in customer inquiries or issues, and provide feedback to relevant teams to improve products, services, or processes
Requirements & Skills:
- Excellent written and verbal communication skills, particularly in English
- Strong problem-solving and troubleshooting abilities
- Ability to remain calm and professional under pressure
- Strong attention to detail and accuracy
- Ability to work independently and as part of a team
- Comfortable with technology and ability to quickly learn new systems
- Ability to adapt to changing situations and priorities
Shift Time:
- Shift 1: Mon- Sat (onsite) 12pm-8pm 1:30pm-9:30pm 1pm-9pm
- Shift 2: Mon- Sat (onsite) 4pm-12am 5:30pm-1:30am
- Shifts are aligned with UK timing
- Salary: Market Competitive
Skills:
Fluent in English, Communication Skills, Close Attention To Details, Client Dealing,
