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Social Media Moderator

Abacus Consulting

We are looking for a Social Media Moderator to join our dynamic team. The ideal candidate will be responsible for managing and moderating social media platforms, ensuring prompt and professional responses to customer inquiries, comments, and complaints.

Responsibilities:

  1. Monitor and moderate social media platforms including Facebook, Instagram, Twitter, and others.
  2. Respond to customer queries, comments, and complaints in a timely and professional manner.
  3. Maintain brand voice and tone across all social media interactions.
  4. Escalate complex issues to the relevant department.
  5. Identify customer needs and provide appropriate solutions.
  6. Ensure customer satisfaction by delivering excellent service.

Requirements:

  • Excellent spoken and written communication skills in English.
  • Graduation is mandatory.
  • Prior call center or social media moderation experience preferred.
  • Ability to work in rotational shifts (Morning, Evening & Night).
  • Strong problem-solving skills and attention to detail.
  • Proficient in using social media platforms and MS Office.

Skills:

Social Media Optimization, Marketing Activation, Communications Skills, Social Media Consultation, Social Media Chat Support,
 

IT Assistant

Abacus Consulting
  1. Provide first-line support for hardware, software, and networking issues.
  2. Troubleshoot and resolve basic technical problems (e.g., printer issues, software malfunctions).
  3. Respond to help desk requests, either via phone, email, or chat.
  4. Assist users with setting up and configuring devices and software applications.
  5. Assist with user account creation, password resets, and permissions management.
  6. Help ensure that security protocols are followed for sensitive data and systems.
  7. Maintain an inventory of IT equipment (computers, printers, etc.).
  8. Track and manage IT supplies and hardware replacement needs.
  9. Assist in monitoring and implementing cyber security measures (e.g., antivirus software, firewalls, and data encryption).
  10. Help ensure company devices are protected against malware and unauthorized access.

Skills:

IT Hardware Support, Communication Skills, IT Support,
 

Social Media Moderator

Abacus Consulting

We are looking for a Social Media Moderator to join our dynamic team. The ideal candidate will be responsible for managing and moderating social media platforms, ensuring prompt and professional responses to customer inquiries, comments, and complaints.

Responsibilities:

  1. Monitor and moderate social media platforms including Facebook, Instagram, Twitter, and others.
  2. Respond to customer queries, comments, and complaints in a timely and professional manner.
  3. Maintain brand voice and tone across all social media interactions.
  4. Escalate complex issues to the relevant department.
  5. Identify customer needs and provide appropriate solutions.
  6. Ensure customer satisfaction by delivering excellent service.

Requirements:

  • Excellent spoken and written communication skills in English.
  • Graduation is mandatory.
  • Prior call center or social media moderation experience preferred.
  • Ability to work in rotational shifts (Morning, Evening & Night).
  • Strong problem-solving skills and attention to detail.
  • Proficient in using social media platforms and MS Office.

Skills:

Chat Support Skills, Marketing Activation, Social Media Optimization, Communications Skills, Social Media Consultation, Social Media Chat Support,
 

Social Media Moderator

Abacus Consulting

We are looking for a Social Media Moderator to join our dynamic team. The ideal candidate will be responsible for managing and moderating social media platforms, ensuring prompt and professional responses to customer inquiries, comments, and complaints.

Responsibilities:

  1. Monitor and moderate social media platforms including Facebook, Instagram, Twitter, and others.
  2. Respond to customer queries, comments, and complaints in a timely and professional manner.
  3. Maintain brand voice and tone across all social media interactions.
  4. Escalate complex issues to the relevant department.
  5. Identify customer needs and provide appropriate solutions.
  6. Ensure customer satisfaction by delivering excellent service.

Requirements:

  • Excellent spoken and written communication skills in English.
  • Graduation is mandatory.
  • Prior call center or social media moderation experience preferred.
  • Ability to work in rotational shifts (Morning, Evening & Night).
  • Strong problem-solving skills and attention to detail.
  • Proficient in using social media platforms and MS Office.

Skills:

Social Media Optimization, Social Media Strategies, Communication Skills,
 

Email Chat Support Representative

Abacus Consulting

We seek an Email Support Representative with call center experience to assist customers via email. The role involves resolving inquiries and ensuring customer satisfaction. Male candidates are encouraged to apply.

Responsibilities:

  1. Respond to customer emails and provide accurate information.
  2. Resolve issues and escalate complex cases.
  3. Call center experience and email support background.
  4. Strong written communication and problem-solving skills.
  5. Familiarity with CRM systems.

Skills:

Live Chat Handling, Customer Service, Typing Speed,
 

Appointment Setter

Horizon Technologies. Pakistan

Karachi, Pakistan
Apply Login First

2024-09-30

The role involves driving the success of Signarama and Alternative Business Finance. In this role, Candidate will schedule appointments with prospective clients, and ensure smooth coordination for their sales teams. He / She will work directly with provided leads, reaching out via phone, email, and CRM systems to secure meetings.

Key Responsibilities:

  1. Set Appointments: Contact leads provided by the company to schedule appointments for our sales team.
  2. CRM Management: Efficiently manage and update client information within CRM platforms such as Keeps, HubSpot, and Salesforce, ensuring accurate tracking of all communications and appointments.
  3. Excellent Communication: Build rapport with potential clients and effectively articulate the value of our services to schedule high-quality appointments.
  4. Follow-up: Regularly follow up with prospects via phone and email to ensure appointment completion and maximize conversion rates.
  5. Collaborate: Work closely with the sales team to ensure proper handoff and communication about scheduled appointments.

Requirements:

  • Proven experience as an appointment setter, telemarketer, or in a similar customer service/sales role.
  • Strong communication and interpersonal skills, with a friendly and professional demeanour.
  • Experience with CRM platforms (Keeps, HubSpot, Salesforce) is preferred.
  • Ability to work independently and meet goals.
  • Excellent organizational and time management skills.

Other Details:

  • Job Timings: Night shift following US Time Zone.
  • Office Location: Shahrah-e-Faisal, Karachi
  • Remote working: In the case of the remote, a separate workspace and the required gadgets (Laptop-Corei5 6th generation minimum, noise cancelling headphones, webcam, power backup) will be arranged by the candidate.

Skills:

Communication Skills, Lead Generation Skills, Interpersonal Skills, Coordination Skills, Time Management Skiils, Salesforce CRM,
 

Salary 100000
Job Type Third Shift (Night)
Qualification Bachelor
Experience 1 Year
Sectors Sales & Business Development
Gender No Preference
Industry Information Technology
Career Level Entry Level
Job Expiry Date 2024-10-11