
Assistant Manager Change Management
Pakistan Single Window. Pakistan
Karachi, Pakistan2024-10-15
Pakistan Single Window. Pakistan
Karachi, Pakistan2024-10-15
Main Responsibilities:
Develop and execute comprehensive onboarding strategies and plan to facilitate smooth transition of stakeholders to the PSW services. Collaborate with cross-functional teams to tailor onboarding processes to meet specific requirements of stakeholders Identify, assess, and analyze the training needs of existing and new stakeholders. Conduct surveys, interviews, and feedback sessions to gather valuable insights on training gaps and requirements Design and develop engaging and effective training programs, materials, and resources, ensuring they align with the product's newly launched features. These programs should cater to diverse learning styles and be accessible to both technical and non-technical audiences Conduct virtual and in-person training sessions for stakeholders, either individually or in groups, to impart in-depth knowledge and proficiency in utilizing the latest features. Employ a variety of training techniques, including presentations, hands-on workshops, and interactive demos Encourage active user engagement by organizing webinars, workshops, and other events to promote understanding and utilization of the product's advanced functionalities Collect stakeholder feedback on training effectiveness and use insights to continuously improve and refine training programs and materials Maintain detailed records of stakeholder onboarding and training activities, progress, and outcomes. Generate reports to track the success and impact of change management initiatives Keep up-to-date with industry best practices, emerging trends, and new technologies related to change management, onboarding, and training.
Qualification, Experience & Skills:
Bachelor's degree in Business, Marketing, Communication, or a related field. A relevant Master's degree is a plus Minimum of 3 years of experience in customer/stakeholder engagement or a related field Experience in working with cross-functional teams and stakeholders to identify and plan the training needs of different stakeholders Proven experience in change management, customer onboarding, and training within the technology industry, preferably with trade tech products Strong communication and presentation skills, with the ability to convey complex concepts in a clear and engaging manner Demonstrated ability to collaborate effectively with cross-functional teams and build positive relationships with customers Familiarity with instructional design principles, adult learning methodologies, and training evaluation methods Excellent organizational and project management skills, with a keen eye for detail and ability to prioritize multiple tasks effectively Proficiency in using learning management systems and other relevant training tools A passion for learning and staying up-to-date with the latest trends in technology and change management.
Skills:
Multitasking Skills, Project Management Skills, Organizational Skills, Training Evaluation Method, Adult Learning Methodologies, Presentation Skills, Communication Skills,