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Main Responsibilities:

1. Develop and execute onboarding strategies to ensure a smooth transition of stakeholders to PSW services.
2. Collaborate with cross-functional teams to tailor onboarding processes to specific stakeholder requirements.
3. Identify, assess, and analyze training needs for both new and existing stakeholders.
4. Conduct surveys, interviews, and feedback sessions to gain insights into training gaps and requirements.
5. Design and develop engaging training programs and resources aligned with new product features, accommodating diverse learning styles for technical and non-technical audiences.
6. Lead virtual and in-person training sessions for stakeholders (individual or group), using methods like presentations, hands-on workshops, and interactive demos.
7. Encourage user engagement by organizing webinars, workshops, and events to promote the product's advanced functionalities.
8. Gather stakeholder feedback on training effectiveness to enhance training programs continuously.
9. Maintain detailed records of onboarding and training activities, tracking progress and outcomes. Generate reports to monitor the success of change management initiatives.
10. Stay updated on industry best practices, emerging trends, and technologies in change management, onboarding, and training.

Qualification, Experience & Skills:

• Bachelor’s degree in Business, Marketing, Communication, or a related field; a Master’s degree is a plus.
• Minimum of 3 years’ experience in customer/stakeholder engagement or a related field.
• Proven experience with cross-functional teams to identify and plan training needs for various stakeholders.
• Experience in change management, customer onboarding, and training in the technology industry, ideally with trade tech products.
• Strong communication and presentation skills for conveying complex concepts clearly and engagingly.
• Demonstrated ability to collaborate with cross-functional teams and build positive customer relationships.
• Familiarity with instructional design principles, adult learning methodologies, and training evaluation methods.
• Excellent organizational and project management skills with attention to detail and effective task prioritization.
• Proficiency in learning management systems and relevant training tools.
• Passion for continuous learning and staying up-to-date on technology and change management trends.

Skills:

Multitasking Skills, Project Management Skills, Organizational Skills, Training Evaluation Method, Adult Learning Methodologies, Presentation Skills, End to End Sales,