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Omega Residencia

HR Officer

MicroMerger (Pvt.) Ltd.

We are seeking a detail-oriented and proactive HR Officer to join our dynamic Human Resources team. The ideal candidate will be responsible for supporting various HR functions and ensuring the smooth and efficient operation of day-to-day HR activities. The HR Officer will play a crucial role in recruitment, on boarding, employee relations, and HR administration.HR Officer responsibilities will span across various HR activities, contributing to the overall success of the company's workforce management.

Key Responsibilities:

1: Recruitment and On boarding:

  • Manage end-to-end recruitment processes, including job posting, sourcing, interviewing, and selection.
  • Conduct orientation sessions for new employees, ensuring a smooth on boarding experience.

2: Employee Relations:

  • Handle employee queries and concerns, providing effective and timely resolutions.
  • Foster a positive work environment by promoting employee engagement initiatives and addressing employee relations issues.

3: Performance Management:

  • Assist in the implementation and management of performance appraisal systems.
  • Work closely with managers to address performance issues and provide guidance on improvement strategies.

4: Training and Development:

  • Identify training needs within the organization and coordinate training programs.
  • Support the development of employee skills through various learning and development initiatives.

5: HR Policies and Compliance:

  • Ensure compliance with HR policies and relevant employment laws.
  • Assist in the development and updating of HR policies and procedures.

6: Data Management:

  • Maintain accurate and up-to-date employee records in the ERP.
  • Generate HR reports and analytics as required by the management.

7: Benefits Administration:

  • Administer employee benefits programs, including health insurance, leave policies, and other perks.
  • Communicate benefits information to employees and address inquiries.

8: Exit Management:

  • Conduct exit interviews and analyze data to identify trends and areas for improvement.
  • Ensure a smooth transition for departing employees.

Qualifications:

  1. Bachelor's degree in Human Resources, Business Administration, or a related field.
  2. Proven experience of at least 3 years in a similar HR role.
  3. Strong understanding of HR practices, employment laws, and industry trends.
  4. Excellent communication and interpersonal skills.
  5. Proficient in ERP and MS Office suite.
  6. Certifications in HR management will be an added advantage.

Personal Attributes:

  • Integrity and confidentiality in handling HR information.
  • Strong problem-solving and decision-making skills.
  • Ability to work independently and collaboratively in a team.
  • Detail-oriented with strong organizational skills.

Skills:

Strong Understanding Of HR Policies, Communication Skills, Multitasking Skills, Enterprise Resource Planing Software, Employee Relations Management,
 

Omega Residencia

HR Intern

MicroMerger (Pvt.) Ltd.

The HR Intern will support daily HR operations by managing records, updating employee data on the ERP system, assisting with onboarding, training, and employee engagement activities. The incumbent will ensure proper documentation and compliance.

Key Responsibilities:

  1. Post, update, and ascertain employment records, and obtain documentation from the employees
  2. Maintaining a database of individuals.
  3. Processing of documentation for records and background checks.
  4. Assisting in the onboarding procedures.
  5. Assisting in maintaining employee records on ERP.
  6. Update our internal databases with new employee information, including contact details and employment forms
  7. Sending reference check emails for newly hired employees and following up accordingly.
  8. Assisting in employee orientation.
  9. Assisting in Training and Development activities.
  10. Participate in organizing company events and careers days
  11. Assisting in day-to-day operations of the HR functions and responsibilities.
  12. Planning and execution of employee engagement events.
  13. Maintaining HR presence on different social media channels including LinkedIn etc.
  14. Any other duties assigned by HOD

Qualification & Skills:

  • Minimum Bachelor's in Business Administration (HR)
  • Freshers are also encouraged to apply.
  • Strong Analytical Skills.
  • Self-Management.
  • Proficient in MS Word, Excel, and PowerPoint.
  • Good Communication skills.

Skills:

Employee Relations Management, MS Office, Communication Skills, Analytical Skills,
 

Omega Residencia

Call Center Executive - Recovery

Omega Residencia. Pakistan

Lahore, Pakistan

2025-01-13

A Call Centre Executive Recovery in a typically works within the collections or customer service departments of organizations, primarily focusing on recovering outstanding debts or managing delinquent accounts. The job description for this role involves a variety of tasks centered around communication, negotiation, and problem-solving.

Key Responsibilities:

Debt Collection and Recovery:

  1. Contacting customers to remind them of overdue payments.
  2. Negotiating payment plans, settlements, or extensions with customers.
  3. Ensuring the timely recovery of funds while maintaining a positive customer experience.
  4. Handling collections of both small and large amounts.

Customer Communication:

  • Answering calls and responding to customer inquiries related to account status, payments, and balances.
  • Using clear and empathetic communication to explain terms, conditions, and payment options.
  • Sending follow-up emails or letters to ensure customers are aware of their payment obligations.

Problem Resolution:

  • Identifying and resolving disputes related to outstanding balances, billing errors, or payment processing.
  • Escalating unresolved or complex issues to senior management or the appropriate department.

Account Management:

  • Maintaining accurate records of customer interactions, payment schedules, and follow-ups.
  • Updating account information in the CRM or relevant systems.
  • Monitoring accounts for any changes in payment behavior or status.

Reporting and Documentation:

  • Generating reports on recovery progress, including amounts recovered, accounts overdue, and payment histories.
  • Providing feedback to management about recurring customer issues or challenges in recovery efforts.

Compliance and Policies:

  • Ensuring compliance with legal and company policies while attempting to recover debts.
  • Staying informed about relevant laws, regulations, and best practices for debt recovery.

Customer Retention:

  • Maintaining a customer-friendly approach to ensure the retention of customers while resolving financial issues.
  • Offering solutions or alternatives that are beneficial for both the customer and the company.

Skills and Qualifications:

  1. Communication Skills: Ability to communicate clearly and persuasively over the phone, by email, or in person.
  2. Negotiation Skills: Proficiency in negotiating payment plans and settlements with customers.
  3. Problem-Solving Abilities: Ability to identify issues quickly and offer effective solutions.
  4. Time Management: Effectively managing a large number of accounts and maintaining appropriate follow-up schedules.
  5. Attention to Detail: Accuracy in documenting customer interactions and processing payments.
  6. Knowledge of Financial Products: Understanding of credit, loans, and payment processing systems.

Education and Experience:

  • Educational Requirements: Minimum Graduation. A degree in business, finance, or a related field can be an advantage.
  • Experience: Prior experience in customer service, collections, or financial services in Real Estate is preferred.
  • Technical Skills: Familiarity with CRM software, collections tools, and other call Centre technologies.

Key Performance Indicators (KPIs):

  • Debt Recovery Rate: Percentage of debts successfully recovered.
  • Customer Satisfaction: Maintaining positive relationships with customers during the recovery process.
  • Call Handling Time: Efficiency in managing calls while ensuring thorough service.
  • Follow-up Rate: Ensuring timely follow-up actions on outstanding cases.

Skills:

Credit Collection Recovery, Client Dealing, Communication Skills,
 

Salary 45000
Job Type First Shift (Day)
Qualification Bachelor
Experience 3 Years
Sectors Client Services & Customer Support
Gender Female
Industry Real Estate
Career Level Experienced Professional
Job Expiry Date 2025-01-20