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Pakistan Revenue Automation (Pvt) Ltd

HR Officer

MicroMerger (Pvt.) Ltd.

We are seeking a detail-oriented and proactive HR Officer to join our dynamic Human Resources team. The ideal candidate will be responsible for supporting various HR functions and ensuring the smooth and efficient operation of day-to-day HR activities. The HR Officer will play a crucial role in recruitment, on boarding, employee relations, and HR administration.HR Officer responsibilities will span across various HR activities, contributing to the overall success of the company's workforce management.

Key Responsibilities:

1: Recruitment and On boarding:

  • Manage end-to-end recruitment processes, including job posting, sourcing, interviewing, and selection.
  • Conduct orientation sessions for new employees, ensuring a smooth on boarding experience.

2: Employee Relations:

  • Handle employee queries and concerns, providing effective and timely resolutions.
  • Foster a positive work environment by promoting employee engagement initiatives and addressing employee relations issues.

3: Performance Management:

  • Assist in the implementation and management of performance appraisal systems.
  • Work closely with managers to address performance issues and provide guidance on improvement strategies.

4: Training and Development:

  • Identify training needs within the organization and coordinate training programs.
  • Support the development of employee skills through various learning and development initiatives.

5: HR Policies and Compliance:

  • Ensure compliance with HR policies and relevant employment laws.
  • Assist in the development and updating of HR policies and procedures.

6: Data Management:

  • Maintain accurate and up-to-date employee records in the ERP.
  • Generate HR reports and analytics as required by the management.

7: Benefits Administration:

  • Administer employee benefits programs, including health insurance, leave policies, and other perks.
  • Communicate benefits information to employees and address inquiries.

8: Exit Management:

  • Conduct exit interviews and analyze data to identify trends and areas for improvement.
  • Ensure a smooth transition for departing employees.

Qualifications:

  1. Bachelor's degree in Human Resources, Business Administration, or a related field.
  2. Proven experience of at least 3 years in a similar HR role.
  3. Strong understanding of HR practices, employment laws, and industry trends.
  4. Excellent communication and interpersonal skills.
  5. Proficient in ERP and MS Office suite.
  6. Certifications in HR management will be an added advantage.

Personal Attributes:

  • Integrity and confidentiality in handling HR information.
  • Strong problem-solving and decision-making skills.
  • Ability to work independently and collaboratively in a team.
  • Detail-oriented with strong organizational skills.

Skills:

Strong Understanding Of HR Policies, Communication Skills, Multitasking Skills, Enterprise Resource Planing Software, Employee Relations Management,
 

Pakistan Revenue Automation (Pvt) Ltd

HR Intern

MicroMerger (Pvt.) Ltd.

The HR Intern will support daily HR operations by managing records, updating employee data on the ERP system, assisting with onboarding, training, and employee engagement activities. The incumbent will ensure proper documentation and compliance.

Key Responsibilities:

  1. Post, update, and ascertain employment records, and obtain documentation from the employees
  2. Maintaining a database of individuals.
  3. Processing of documentation for records and background checks.
  4. Assisting in the onboarding procedures.
  5. Assisting in maintaining employee records on ERP.
  6. Update our internal databases with new employee information, including contact details and employment forms
  7. Sending reference check emails for newly hired employees and following up accordingly.
  8. Assisting in employee orientation.
  9. Assisting in Training and Development activities.
  10. Participate in organizing company events and careers days
  11. Assisting in day-to-day operations of the HR functions and responsibilities.
  12. Planning and execution of employee engagement events.
  13. Maintaining HR presence on different social media channels including LinkedIn etc.
  14. Any other duties assigned by HOD

Qualification & Skills:

  • Minimum Bachelor's in Business Administration (HR)
  • Freshers are also encouraged to apply.
  • Strong Analytical Skills.
  • Self-Management.
  • Proficient in MS Word, Excel, and PowerPoint.
  • Good Communication skills.

Skills:

Employee Relations Management, MS Office, Communication Skills, Analytical Skills,
 

Pakistan Revenue Automation (Pvt) Ltd

Call Center Representative

Pakistan Revenue Automation (Pvt) Ltd. Pakistan

Islamabad, Pakistan

2025-05-19

The Call Center Representative is responsible for providing exceptional customer service to taxpayers by handling inbound calls, responding to emails, and assisting with issues related to filing Income Tax, Sales Tax, and FED returns. This role is crucial for maintaining effective communication between taxpayers and the Federal Board of Revenue (FBR).

Key Responsibilities:

  1. Handle Inbound Calls: Receive and manage inbound calls from taxpayers, addressing their queries and concerns efficiently.
  2. Tax Filing Assistance: Guide taxpayers on the procedures for filing Income Tax, Sales Tax, and Federal Excise Duty (FED) returns.
  3. Portal Support: Assist taxpayers with issues related to IRIS and eFBR portals, including account access, form submission, and technical troubleshooting.
  4. Complaint Logging: Record taxpayer complaints over the phone, ensuring accurate details are captured for resolution.
  5. General Guidance: Provide accurate and up-to-date information to taxpayers regarding various Standard Operating Procedures (SOPs) and guidelines issued by FBR.
  6. Email Management: Respond promptly to emails sent to the FBR Helpline, providing clear and precise solutions to taxpayer queries.
  7. Documentation: Maintain detailed records of interactions with taxpayers, ensuring all information is logged in the system accurately.
  8. Compliance: Adhere to FBR’s communication protocols, data protection policies, and ethical guidelines.
  9. Team Collaboration: Coordinate with team members and supervisors to resolve complex taxpayer issues.
  10. Other Duties: Perform any other tasks assigned by the management.

Qualifications and Skills:

  • Education: Minimum Bachelor’s Degree.
  • Experience: Prior experience in a call center or customer support role is an asset.
  • Communication Skills: Excellent verbal and written communication skills in Urdu and English.
  • Technical Proficiency: Familiarity with IRIS, eFBR portals, and basic computer applications (MS Office).
  • Customer Service Skills: Strong problem-solving abilities and a customer-focused approach.

Skills:

Call Handling, Customer Satisfaction Management, Communication Skills,
 

Salary 40000
Job Type Rotating
Qualification Bachelor
Experience 1 Year
Sectors Client Services & Customer Support
Gender No Preference
Industry Information Technology
Career Level Entry Level
Job Expiry Date 2025-06-26