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LiveGreeter

HR Officer

MicroMerger (Pvt.) Ltd.

We are seeking a detail-oriented and proactive HR Officer to join our dynamic Human Resources team. The ideal candidate will be responsible for supporting various HR functions and ensuring the smooth and efficient operation of day-to-day HR activities. The HR Officer will play a crucial role in recruitment, on boarding, employee relations, and HR administration.HR Officer responsibilities will span across various HR activities, contributing to the overall success of the company's workforce management.

Key Responsibilities:

1: Recruitment and On boarding:

  • Manage end-to-end recruitment processes, including job posting, sourcing, interviewing, and selection.
  • Conduct orientation sessions for new employees, ensuring a smooth on boarding experience.

2: Employee Relations:

  • Handle employee queries and concerns, providing effective and timely resolutions.
  • Foster a positive work environment by promoting employee engagement initiatives and addressing employee relations issues.

3: Performance Management:

  • Assist in the implementation and management of performance appraisal systems.
  • Work closely with managers to address performance issues and provide guidance on improvement strategies.

4: Training and Development:

  • Identify training needs within the organization and coordinate training programs.
  • Support the development of employee skills through various learning and development initiatives.

5: HR Policies and Compliance:

  • Ensure compliance with HR policies and relevant employment laws.
  • Assist in the development and updating of HR policies and procedures.

6: Data Management:

  • Maintain accurate and up-to-date employee records in the ERP.
  • Generate HR reports and analytics as required by the management.

7: Benefits Administration:

  • Administer employee benefits programs, including health insurance, leave policies, and other perks.
  • Communicate benefits information to employees and address inquiries.

8: Exit Management:

  • Conduct exit interviews and analyze data to identify trends and areas for improvement.
  • Ensure a smooth transition for departing employees.

Qualifications:

  1. Bachelor's degree in Human Resources, Business Administration, or a related field.
  2. Proven experience of at least 3 years in a similar HR role.
  3. Strong understanding of HR practices, employment laws, and industry trends.
  4. Excellent communication and interpersonal skills.
  5. Proficient in ERP and MS Office suite.
  6. Certifications in HR management will be an added advantage.

Personal Attributes:

  • Integrity and confidentiality in handling HR information.
  • Strong problem-solving and decision-making skills.
  • Ability to work independently and collaboratively in a team.
  • Detail-oriented with strong organizational skills.

Skills:

Strong Understanding Of HR Policies, Communication Skills, Multitasking Skills, Enterprise Resource Planing Software, Employee Relations Management,
 

LiveGreeter

HR Intern

MicroMerger (Pvt.) Ltd.

The HR Intern will support daily HR operations by managing records, updating employee data on the ERP system, assisting with onboarding, training, and employee engagement activities. The incumbent will ensure proper documentation and compliance.

Key Responsibilities:

  1. Post, update, and ascertain employment records, and obtain documentation from the employees
  2. Maintaining a database of individuals.
  3. Processing of documentation for records and background checks.
  4. Assisting in the onboarding procedures.
  5. Assisting in maintaining employee records on ERP.
  6. Update our internal databases with new employee information, including contact details and employment forms
  7. Sending reference check emails for newly hired employees and following up accordingly.
  8. Assisting in employee orientation.
  9. Assisting in Training and Development activities.
  10. Participate in organizing company events and careers days
  11. Assisting in day-to-day operations of the HR functions and responsibilities.
  12. Planning and execution of employee engagement events.
  13. Maintaining HR presence on different social media channels including LinkedIn etc.
  14. Any other duties assigned by HOD

Qualification & Skills:

  • Minimum Bachelor's in Business Administration (HR)
  • Freshers are also encouraged to apply.
  • Strong Analytical Skills.
  • Self-Management.
  • Proficient in MS Word, Excel, and PowerPoint.
  • Good Communication skills.

Skills:

Employee Relations Management, MS Office, Communication Skills, Analytical Skills,
 

LiveGreeter

Chat Support Operator

LiveGreeter. Pakistan

Lahore, Pakistan

2024-11-13

We are looking for a skilled Chat Operator to provide exceptional customer support and real-time assistance to our clients through our chat platforms. As a Chat Operator, you’ll act as the primary point of contact for customers, handling inquiries, resolving issues, and ensuring an outstanding customer experience. This role requires strong communication skills, empathy, and the ability to navigate conversations professionally and efficiently.

Key Responsibilities:

  1. Respond promptly to customer inquiries via chat, providing accurate, clear, and friendly responses.
  2. Assist customers with product and service-related questions, order inquiries, account issues, and troubleshooting.
  3. Provide personalized customer support, addressing customer needs with patience and professionalism.
  4. Identify and escalate complex or unresolved issues to the appropriate team members or supervisors.
  5. Record and log customer interactions accurately, ensuring a comprehensive customer record for future reference.
  6. Collaborate with other team members to provide a seamless and consistent customer experience.
  7. Maintain up-to-date knowledge of company products, services, and promotions.

Requirements:

  • Proven experience in a customer service, call center, or chat support role.
  • Excellent written communication skills with attention to detail.
  • Ability to multitask and manage multiple conversations simultaneously.
  • Problem-solving skills with a focus on customer satisfaction.
  • High level of empathy and patience in dealing with customers.

Skills:

Fluent in English, Multitasking Skills, Live Chat Handling,
 

Salary 60000
Job Type First Shift (Day)
Qualification Bachelor
Experience 3 Years
Sectors Client Services & Customer Support
Gender No Preference
Industry Information Technology
Career Level Entry Level
Job Expiry Date 2024-12-13