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MTBC

HR Officer

MicroMerger (Pvt.) Ltd.

We are seeking a detail-oriented and proactive HR Officer to join our dynamic Human Resources team. The ideal candidate will be responsible for supporting various HR functions and ensuring the smooth and efficient operation of day-to-day HR activities. The HR Officer will play a crucial role in recruitment, on boarding, employee relations, and HR administration.HR Officer responsibilities will span across various HR activities, contributing to the overall success of the company's workforce management.

Key Responsibilities:

1: Recruitment and On boarding:

  • Manage end-to-end recruitment processes, including job posting, sourcing, interviewing, and selection.
  • Conduct orientation sessions for new employees, ensuring a smooth on boarding experience.

2: Employee Relations:

  • Handle employee queries and concerns, providing effective and timely resolutions.
  • Foster a positive work environment by promoting employee engagement initiatives and addressing employee relations issues.

3: Performance Management:

  • Assist in the implementation and management of performance appraisal systems.
  • Work closely with managers to address performance issues and provide guidance on improvement strategies.

4: Training and Development:

  • Identify training needs within the organization and coordinate training programs.
  • Support the development of employee skills through various learning and development initiatives.

5: HR Policies and Compliance:

  • Ensure compliance with HR policies and relevant employment laws.
  • Assist in the development and updating of HR policies and procedures.

6: Data Management:

  • Maintain accurate and up-to-date employee records in the ERP.
  • Generate HR reports and analytics as required by the management.

7: Benefits Administration:

  • Administer employee benefits programs, including health insurance, leave policies, and other perks.
  • Communicate benefits information to employees and address inquiries.

8: Exit Management:

  • Conduct exit interviews and analyze data to identify trends and areas for improvement.
  • Ensure a smooth transition for departing employees.

Qualifications:

  1. Bachelor's degree in Human Resources, Business Administration, or a related field.
  2. Proven experience of at least 3 years in a similar HR role.
  3. Strong understanding of HR practices, employment laws, and industry trends.
  4. Excellent communication and interpersonal skills.
  5. Proficient in ERP and MS Office suite.
  6. Certifications in HR management will be an added advantage.

Personal Attributes:

  • Integrity and confidentiality in handling HR information.
  • Strong problem-solving and decision-making skills.
  • Ability to work independently and collaboratively in a team.
  • Detail-oriented with strong organizational skills.

Skills:

Strong Understanding Of HR Policies, Communication Skills, Multitasking Skills, Enterprise Resource Planing Software, Employee Relations Management,
 

MTBC

HR Intern

MicroMerger (Pvt.) Ltd.

The HR Intern will support daily HR operations by managing records, updating employee data on the ERP system, assisting with onboarding, training, and employee engagement activities. The incumbent will ensure proper documentation and compliance.

Key Responsibilities:

  1. Post, update, and ascertain employment records, and obtain documentation from the employees
  2. Maintaining a database of individuals.
  3. Processing of documentation for records and background checks.
  4. Assisting in the onboarding procedures.
  5. Assisting in maintaining employee records on ERP.
  6. Update our internal databases with new employee information, including contact details and employment forms
  7. Sending reference check emails for newly hired employees and following up accordingly.
  8. Assisting in employee orientation.
  9. Assisting in Training and Development activities.
  10. Participate in organizing company events and careers days
  11. Assisting in day-to-day operations of the HR functions and responsibilities.
  12. Planning and execution of employee engagement events.
  13. Maintaining HR presence on different social media channels including LinkedIn etc.
  14. Any other duties assigned by HOD

Qualification & Skills:

  • Minimum Bachelor's in Business Administration (HR)
  • Freshers are also encouraged to apply.
  • Strong Analytical Skills.
  • Self-Management.
  • Proficient in MS Word, Excel, and PowerPoint.
  • Good Communication skills.

Skills:

Employee Relations Management, MS Office, Communication Skills, Analytical Skills,
 

MTBC

Client Engagement Manager

MTBC. Pakistan

Rawalpindi, Pakistan

2024-09-18

About Us:

CareCloud MTBC is a leading provider of healthcare technology solutions designed to help medical practices streamline their operations, improve patient care, and enhance financial performance. We are committed to delivering innovative solutions and exceptional service to our clients.

Job Summary:

The Client Engagement Manager will be responsible for managing and enhancing client relationships, ensuring client satisfaction, and driving client success within the Professional Services department. This role will involve working closely with clients to understand their needs, providing tailored solutions, and ensuring the successful implementation and adoption of CareCloud MTBC’s services.

Key Responsibilities:

  1. Serve as the primary point of contact for clients within the Professional Services department.
  2. Develop and maintain strong, long-lasting client relationships.
  3. Monitor and manage client satisfaction, addressing any issues or concerns promptly and effectively.
  4. Conduct regular client reviews to ensure ongoing alignment and satisfaction.
  5. Oversee the implementation process, client workflows, and business requirements to ensure successful implementation of CareCloud products within a practice.
  6. Guide clients and provide educational materials to assist them with getting comfortable with the platform.
  7. Notify management of any potential roadblocks that may prevent clients from being successful.
  8. Lead structured meetings and training sessions with clients in a high-quality, professional manner.
  9. Prepare for all client-facing sessions with clear agendas, focused meetings, and proper follow-ups.
  10. Attend and participate in regular meetings with onshore and offshore teams.
  11. Communication and Support:
  12. Handle sensitive and/or confidential communications between internal and external customers.
  13. Communicate effectively with US teams, including providing feedback in meetings.
  14. Answer incoming inquiries from clients via email, chat, or phone in a professional and timely manner.
  15. Manage time and priorities effectively.
  16. Consistently follow internal playbook workflows and offer suggestions for updates as needed.
  17. Collaborate with consultants, team leads, and managers to provide feedback and ideas for improvement.
  18. Proactively communicate with team members to assist with solving problems or answering client questions.
  19. Assist with documenting updates on educational materials.
  20. Anticipate problems before they occur and creatively think of strategic resolutions.
  21. Manage client expectations in a professional, realistic, and tactful manner.

Qualifications:

  • Bachelor’s degree in Business, Healthcare Administration, or a related field.
  • 3+ years of experience in client engagement, account management, or a similar role within the healthcare technology or professional services industry.
  • Strong interpersonal and communication skills, with the ability to build and maintain relationships with clients at all levels.
  • Excellent problem-solving and conflict-resolution abilities.
  • Proven ability to manage multiple clients and projects simultaneously.
  • Familiarity with healthcare technology solutions and industry trends.
  • Proficiency in CRM software and other relevant tools.

Skills:

CRM, Project Management, Client Engagement, Client Success,
 

Salary 70000
Job Type Second Shift (Afternoon)
Qualification Intermediate/ A Level
Experience 3 Years
Sectors Client Services & Customer Support
Gender No Preference
Industry Information Technology
Career Level Experienced Professional
Job Expiry Date 2024-10-18