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HR Officer

MicroMerger (Pvt.) Ltd.

We are seeking a detail-oriented and proactive HR Officer to join our dynamic Human Resources team. The ideal candidate will be responsible for supporting various HR functions and ensuring the smooth and efficient operation of day-to-day HR activities. The HR Officer will play a crucial role in recruitment, on boarding, employee relations, and HR administration.HR Officer responsibilities will span across various HR activities, contributing to the overall success of the company's workforce management.

Key Responsibilities:

1: Recruitment and On boarding:

  • Manage end-to-end recruitment processes, including job posting, sourcing, interviewing, and selection.
  • Conduct orientation sessions for new employees, ensuring a smooth on boarding experience.

2: Employee Relations:

  • Handle employee queries and concerns, providing effective and timely resolutions.
  • Foster a positive work environment by promoting employee engagement initiatives and addressing employee relations issues.

3: Performance Management:

  • Assist in the implementation and management of performance appraisal systems.
  • Work closely with managers to address performance issues and provide guidance on improvement strategies.

4: Training and Development:

  • Identify training needs within the organization and coordinate training programs.
  • Support the development of employee skills through various learning and development initiatives.

5: HR Policies and Compliance:

  • Ensure compliance with HR policies and relevant employment laws.
  • Assist in the development and updating of HR policies and procedures.

6: Data Management:

  • Maintain accurate and up-to-date employee records in the ERP.
  • Generate HR reports and analytics as required by the management.

7: Benefits Administration:

  • Administer employee benefits programs, including health insurance, leave policies, and other perks.
  • Communicate benefits information to employees and address inquiries.

8: Exit Management:

  • Conduct exit interviews and analyze data to identify trends and areas for improvement.
  • Ensure a smooth transition for departing employees.

Qualifications:

  1. Bachelor's degree in Human Resources, Business Administration, or a related field.
  2. Proven experience of at least 3 years in a similar HR role.
  3. Strong understanding of HR practices, employment laws, and industry trends.
  4. Excellent communication and interpersonal skills.
  5. Proficient in ERP and MS Office suite.
  6. Certifications in HR management will be an added advantage.

Personal Attributes:

  • Integrity and confidentiality in handling HR information.
  • Strong problem-solving and decision-making skills.
  • Ability to work independently and collaboratively in a team.
  • Detail-oriented with strong organizational skills.

Skills:

Strong Understanding Of HR Policies, Communication Skills, Multitasking Skills, Enterprise Resource Planing Software, Employee Relations Management,
 

HR Intern

MicroMerger (Pvt.) Ltd.

The HR Intern will support daily HR operations by managing records, updating employee data on the ERP system, assisting with onboarding, training, and employee engagement activities. The incumbent will ensure proper documentation and compliance.

Key Responsibilities:

  1. Post, update, and ascertain employment records, and obtain documentation from the employees
  2. Maintaining a database of individuals.
  3. Processing of documentation for records and background checks.
  4. Assisting in the onboarding procedures.
  5. Assisting in maintaining employee records on ERP.
  6. Update our internal databases with new employee information, including contact details and employment forms
  7. Sending reference check emails for newly hired employees and following up accordingly.
  8. Assisting in employee orientation.
  9. Assisting in Training and Development activities.
  10. Participate in organizing company events and careers days
  11. Assisting in day-to-day operations of the HR functions and responsibilities.
  12. Planning and execution of employee engagement events.
  13. Maintaining HR presence on different social media channels including LinkedIn etc.
  14. Any other duties assigned by HOD

Qualification & Skills:

  • Minimum Bachelor's in Business Administration (HR)
  • Freshers are also encouraged to apply.
  • Strong Analytical Skills.
  • Self-Management.
  • Proficient in MS Word, Excel, and PowerPoint.
  • Good Communication skills.

Skills:

Employee Relations Management, MS Office, Communication Skills, Analytical Skills,
 

Client Success Manager

Spearhead Solutions. Pakistan

Islamabad, Pakistan

2024-09-10

  1. The ideal candidate will be a passionate advocate for clients and an understanding of what it means to be intensely client focused.
  2. This role will make sure that clients are happy, engaged, and receiving maximum operational support each day.
  3. As a member of one of most client-facing organizations, this individual possesses intellectual curiosity, creativity, strong problem-solving skills, excellent communication skills, and an ability to influence business and technical leaders across multiple stakeholder groups. 

Responsibilities:

  • Own and manage the customer service experience; Act as the primary point of contact for customer escalations
  • Internal reporting to ensure key SLA and metrics are being met
  • Conduct operationally focused business reviews routinely with Account manager and Client
  • Partner with PMO, Operations Leadership and Supply Chain for deployments, inventory management, and Delivery standards
  • Manage issue resolution and risk mitigation
  • Coordinate with internal operational teams to minimize risks
  • Performance Management
  • Measure the success of each client-facing process
  • Ensuring any client related issues are properly addressed to the satisfaction of the client
  • Partner with the Regional Resource Coordinator to monitor client contracted SLA’s
  • Partner with the Regional Resource Coordinator to assign actions with timelines to internal stakeholders regarding any SLAs that are not being met
  • Ensure account documentation is up to date and accurate
  • Identify opportunities for account development
  • Constantly assess internal operations; identify and assign action with timelines around process improvements
  • Drive account entanglement through the expansion of operational offerings
  • Manage issue resolution and risk mitigation
  • Coordinate with internal departments and their leaders to provide quick resolution to client concerns through the assignment of actions with timelines to identified individuals in various departments
  • Present action plan for issue resolution to Account Manager with scheduled follow-ups until resolution achieved
  • Coordinate with the Account Manager, client, and key internal operational teams to assure risk mitigation around aging inventory, aging payables, and cycle time optimization.

Experience:

  • 3 years of customer service and/or account management
  • Demonstrated strong communication and proven ability to resolve complex issues in a timely fashion
  • Ability to work in a fast-paced environment with diverse groups and meeting aggressive deadlines
  • Excellent verbal and written communication skills
  • Experience presenting to top tier clients
  • Ability to work with little or no supervision

Skills:

Manage Client Relationships, Client Followup, Key Client Relationship, Client Relationship, Global Client Management,
 

Salary 200000
Job Type Third Shift (Night)
Qualification Master’s
Experience 2 Years
Sectors Client Services & Customer Support
Gender No Preference
Industry Information Technology
Career Level Experienced Professional
Job Expiry Date 2024-10-11