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United Bank Limited (UBL)

HR Officer

MicroMerger (Pvt.) Ltd.

We are seeking a detail-oriented and proactive HR Officer to join our dynamic Human Resources team. The ideal candidate will be responsible for supporting various HR functions and ensuring the smooth and efficient operation of day-to-day HR activities. The HR Officer will play a crucial role in recruitment, on boarding, employee relations, and HR administration.HR Officer responsibilities will span across various HR activities, contributing to the overall success of the company's workforce management.

Key Responsibilities:

1: Recruitment and On boarding:

  • Manage end-to-end recruitment processes, including job posting, sourcing, interviewing, and selection.
  • Conduct orientation sessions for new employees, ensuring a smooth on boarding experience.

2: Employee Relations:

  • Handle employee queries and concerns, providing effective and timely resolutions.
  • Foster a positive work environment by promoting employee engagement initiatives and addressing employee relations issues.

3: Performance Management:

  • Assist in the implementation and management of performance appraisal systems.
  • Work closely with managers to address performance issues and provide guidance on improvement strategies.

4: Training and Development:

  • Identify training needs within the organization and coordinate training programs.
  • Support the development of employee skills through various learning and development initiatives.

5: HR Policies and Compliance:

  • Ensure compliance with HR policies and relevant employment laws.
  • Assist in the development and updating of HR policies and procedures.

6: Data Management:

  • Maintain accurate and up-to-date employee records in the ERP.
  • Generate HR reports and analytics as required by the management.

7: Benefits Administration:

  • Administer employee benefits programs, including health insurance, leave policies, and other perks.
  • Communicate benefits information to employees and address inquiries.

8: Exit Management:

  • Conduct exit interviews and analyze data to identify trends and areas for improvement.
  • Ensure a smooth transition for departing employees.

Qualifications:

  1. Bachelor's degree in Human Resources, Business Administration, or a related field.
  2. Proven experience of at least 3 years in a similar HR role.
  3. Strong understanding of HR practices, employment laws, and industry trends.
  4. Excellent communication and interpersonal skills.
  5. Proficient in ERP and MS Office suite.
  6. Certifications in HR management will be an added advantage.

Personal Attributes:

  • Integrity and confidentiality in handling HR information.
  • Strong problem-solving and decision-making skills.
  • Ability to work independently and collaboratively in a team.
  • Detail-oriented with strong organizational skills.

Skills:

Strong Understanding Of HR Policies, Communication Skills, Multitasking Skills, Enterprise Resource Planing Software, Employee Relations Management,
 

United Bank Limited (UBL)

HR Intern

MicroMerger (Pvt.) Ltd.

The HR Intern will support daily HR operations by managing records, updating employee data on the ERP system, assisting with onboarding, training, and employee engagement activities. The incumbent will ensure proper documentation and compliance.

Key Responsibilities:

  1. Post, update, and ascertain employment records, and obtain documentation from the employees
  2. Maintaining a database of individuals.
  3. Processing of documentation for records and background checks.
  4. Assisting in the onboarding procedures.
  5. Assisting in maintaining employee records on ERP.
  6. Update our internal databases with new employee information, including contact details and employment forms
  7. Sending reference check emails for newly hired employees and following up accordingly.
  8. Assisting in employee orientation.
  9. Assisting in Training and Development activities.
  10. Participate in organizing company events and careers days
  11. Assisting in day-to-day operations of the HR functions and responsibilities.
  12. Planning and execution of employee engagement events.
  13. Maintaining HR presence on different social media channels including LinkedIn etc.
  14. Any other duties assigned by HOD

Qualification & Skills:

  • Minimum Bachelor's in Business Administration (HR)
  • Freshers are also encouraged to apply.
  • Strong Analytical Skills.
  • Self-Management.
  • Proficient in MS Word, Excel, and PowerPoint.
  • Good Communication skills.

Skills:

Employee Relations Management, MS Office, Communication Skills, Analytical Skills,
 

United Bank Limited (UBL)

Customer Service Representative

United Bank Limited (UBL). Pakistan

Lahore, Pakistan

2025-02-07

A bank customer service representative is someone whose role is to provide information regarding the bank’s products and services to its customers. He/she is responsible for communicating with clients and assisting them, in person and over the phone, in financial transactions, service and meeting set-ups, and other tasks in response to the client's needs.

Job Requirements: 

  1. Provide splendid customer services to customers in a friendly and courteous manner at all times
  2. Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly 
  3. Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay
  4. Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties
  5. Provide information to customers on their account status and account balances
  6. Open new bank accounts according to laid down rules and guidelines
  7. Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction
  8. Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions
  9. Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction
  10. Ensure that customers’ confidential information is properly protected and only used for official purposes
  11. Promote Team Work and prove to be an effective participant of the TEAM.
  12. Responsible for CIF amendment and Dormant activation.

Minimum Qualifications: 

  • Graduate in business related field (Masters or MBA will be preferable)  

Minimum Experience: 

  • 2-3 years’ relevant experience  

Job Specific Skills: 

  • Effective listening skills are demonstrated by the ability to listen to other people talk without interruptions, understand them and then propose solutions or make contributions based on the points made 
  • Strong communication skills characterized by excellent writing and speaking skills 
  • He/she must also have excellent negotiation skills and be able to influence people 
  • He/she must possess excellent multi-tasking skills and be able to function under pressure 
  • Ability to use the computer efficiently and also learn how to use new software 

Behavioral Skills:  

  • Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times 
  • Have a keen eye for detail and follow instructions to the letter
  • A Team player, with good time management skills. 
  • Self-driven with the ability to work under pressure.

Skills:

Customer Relationship Management, Persuasion Customer, Official Tasks Handling, Customer Service Skills,
 

Salary 40000
Job Type First Shift (Day)
Qualification Bachelor
Experience 2 Years - 3 Years
Sectors Client Services & Customer Support
Gender No Preference
Industry Banking
Career Level Experienced Professional
Job Expiry Date 2025-02-08