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HR WAYS (PRIVATE) LIMITED

HR Officer

MicroMerger (Pvt.) Ltd.

We are seeking a detail-oriented and proactive HR Officer to join our dynamic Human Resources team. The ideal candidate will be responsible for supporting various HR functions and ensuring the smooth and efficient operation of day-to-day HR activities. The HR Officer will play a crucial role in recruitment, on boarding, employee relations, and HR administration.HR Officer responsibilities will span across various HR activities, contributing to the overall success of the company's workforce management.

Key Responsibilities:

1: Recruitment and On boarding:

  • Manage end-to-end recruitment processes, including job posting, sourcing, interviewing, and selection.
  • Conduct orientation sessions for new employees, ensuring a smooth on boarding experience.

2: Employee Relations:

  • Handle employee queries and concerns, providing effective and timely resolutions.
  • Foster a positive work environment by promoting employee engagement initiatives and addressing employee relations issues.

3: Performance Management:

  • Assist in the implementation and management of performance appraisal systems.
  • Work closely with managers to address performance issues and provide guidance on improvement strategies.

4: Training and Development:

  • Identify training needs within the organization and coordinate training programs.
  • Support the development of employee skills through various learning and development initiatives.

5: HR Policies and Compliance:

  • Ensure compliance with HR policies and relevant employment laws.
  • Assist in the development and updating of HR policies and procedures.

6: Data Management:

  • Maintain accurate and up-to-date employee records in the ERP.
  • Generate HR reports and analytics as required by the management.

7: Benefits Administration:

  • Administer employee benefits programs, including health insurance, leave policies, and other perks.
  • Communicate benefits information to employees and address inquiries.

8: Exit Management:

  • Conduct exit interviews and analyze data to identify trends and areas for improvement.
  • Ensure a smooth transition for departing employees.

Qualifications:

  1. Bachelor's degree in Human Resources, Business Administration, or a related field.
  2. Proven experience of at least 3 years in a similar HR role.
  3. Strong understanding of HR practices, employment laws, and industry trends.
  4. Excellent communication and interpersonal skills.
  5. Proficient in ERP and MS Office suite.
  6. Certifications in HR management will be an added advantage.

Personal Attributes:

  • Integrity and confidentiality in handling HR information.
  • Strong problem-solving and decision-making skills.
  • Ability to work independently and collaboratively in a team.
  • Detail-oriented with strong organizational skills.

Skills:

Strong Understanding Of HR Policies, Communication Skills, Multitasking Skills, Enterprise Resource Planing Software, Employee Relations Management,
 

HR WAYS (PRIVATE) LIMITED

HR Intern

MicroMerger (Pvt.) Ltd.

The HR Intern will support daily HR operations by managing records, updating employee data on the ERP system, assisting with onboarding, training, and employee engagement activities. The incumbent will ensure proper documentation and compliance.

Key Responsibilities:

  1. Post, update, and ascertain employment records, and obtain documentation from the employees
  2. Maintaining a database of individuals.
  3. Processing of documentation for records and background checks.
  4. Assisting in the onboarding procedures.
  5. Assisting in maintaining employee records on ERP.
  6. Update our internal databases with new employee information, including contact details and employment forms
  7. Sending reference check emails for newly hired employees and following up accordingly.
  8. Assisting in employee orientation.
  9. Assisting in Training and Development activities.
  10. Participate in organizing company events and careers days
  11. Assisting in day-to-day operations of the HR functions and responsibilities.
  12. Planning and execution of employee engagement events.
  13. Maintaining HR presence on different social media channels including LinkedIn etc.
  14. Any other duties assigned by HOD

Qualification & Skills:

  • Minimum Bachelor's in Business Administration (HR)
  • Freshers are also encouraged to apply.
  • Strong Analytical Skills.
  • Self-Management.
  • Proficient in MS Word, Excel, and PowerPoint.
  • Good Communication skills.

Skills:

Employee Relations Management, MS Office, Communication Skills, Analytical Skills,
 

HR WAYS (PRIVATE) LIMITED

Customer Success Manager

HR WAYS (PRIVATE) LIMITED. Pakistan

Lahore, Pakistan

2025-01-21

We are looking for a proactive and dedicated Customer Success Manager to join our team. In this role, you will be responsible for ensuring our customers are satisfied and making the most out of our projects. You will engage with customers through online calls, provide timely support, follow up with in-trial users, and ensure customer happiness and retention.

Key Responsibilities:

  1. Customer Engagement: Conduct regular online calls with customers to understand their needs, provide guidance, and ensure they are leveraging our SaaS solutions effectively.
  2. Customer Support: Offer prompt and effective assistance to customers when they encounter issues or have questions about our products.
  3. Onboarding: Guide new customers through the onboarding process, ensuring they are set up for success from day one.
  4. Follow-ups: Regularly follow up with in-trial users and current customers to check on their progress, gather feedback, and offer additional support as needed.
  5. Customer Retention: Develop and implement strategies to increase customer satisfaction and retention, ensuring a high renewal rate.
  6. Feedback Collection: Gather and relay customer feedback to the product and development teams to help improve our offerings.
  7. Customer Education: Create and conduct webinars, training sessions, and other educational initiatives to help customers fully utilize our SaaS products.
  8. Reporting: Maintain accurate records of customer interactions and support activities, providing regular reports to management.

Requirements:

  • Experience: Proven experience in customer success, customer support, or a related role, preferably in the SaaS industry.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively.
  • Technical Proficiency: Comfortable with using Zoom and other virtual communication tools, as well as CRM and customer support software.
  • Problem-solving: Strong problem-solving skills, with the ability to handle challenging situations calmly and effectively.
  • Customer-centric: A genuine passion for helping customers and ensuring their success.
  • Organization: Strong organizational skills, with the ability to manage multiple tasks and priorities simultaneously.
  • Team Player: Ability to work collaboratively with cross-functional teams.

Preferred Qualifications:

  1. Education: Bachelor's degree in Business, Marketing, Communications, or a related field.
  2. SaaS Knowledge: Familiarity with SaaS products and the unique challenges and opportunities they present.
  3. Sales Experience: Experience in sales or account management is a plus.

Other Details:

  • Work Mode: Onsite - Full Time
  • Location: Lahore
  • Experience: 3+ years
  • Days: Monday to Friday
  • Timing: 4pm-1am evening shift

Hybrid Shift for Females: Female employees can leave the office around 09:00 PM and complete the remainder of their shift remotely from home.

Benefits:

  • Paid Time Off.
  • Performance-based bonuses
  • Health Insurance

Skills:

CRM Command, Communication Skills, Customer Analysis,
 

Salary 60000
Job Type First Shift (Day)
Qualification Bachelor
Experience 1 Year - 2 Years
Sectors Client Services & Customer Support
Gender No Preference
Industry Recruitment / Employment Firms
Career Level Entry Level
Job Expiry Date 2025-02-21