A sense of humor helps a lot too.
- Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
- Assist customers with their items purchased through an e-commerce website
- Convey interest in each customer through their words with courtesy, attention, and a friendly and caring image
- Providing alternatives to products items, which are not available on the e-commerce website
- Follow standard processes and procedures when it comes to providing the resolution
- Staying up to date with the latest updates on system information, process changes, and future updates
Job Specifications:
- O Levels Intermediate or above
- Excellent Written and Verbal English communication
- Proficiency with MS Office (Particularly MS Excel and MS Word)
Why should you join us?
- You want to work in a place where you can give your best effort and improve on your skills.
- You have empathy and can place yourself into the shoes of the people you interact with.
- You have a sense of humor, and know when it's appropriate to use it! You have superb verbal English communication skills with a U.S or UK accent.
- You are able to take your thoughts and put them together in an easy-to-understand language.
- You are able to convey your messages in a friendly, accurate, and jargon-free way.
Other competencies we are looking for:
- Critical Thinking
- Time Management
- Specialist Focus
- Organizing
- Priority Setting
- Problem-Solving
- Professional Composure
Skills:
Customer Satisfaction Management, Client Dealing, Communication Skills,
