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HR WAYS (PRIVATE) LIMITED

HR Officer

MicroMerger (Pvt.) Ltd.

We are seeking a detail-oriented and proactive HR Officer to join our dynamic Human Resources team. The ideal candidate will be responsible for supporting various HR functions and ensuring the smooth and efficient operation of day-to-day HR activities. The HR Officer will play a crucial role in recruitment, on boarding, employee relations, and HR administration.HR Officer responsibilities will span across various HR activities, contributing to the overall success of the company's workforce management.

Key Responsibilities:

1: Recruitment and On boarding:

  • Manage end-to-end recruitment processes, including job posting, sourcing, interviewing, and selection.
  • Conduct orientation sessions for new employees, ensuring a smooth on boarding experience.

2: Employee Relations:

  • Handle employee queries and concerns, providing effective and timely resolutions.
  • Foster a positive work environment by promoting employee engagement initiatives and addressing employee relations issues.

3: Performance Management:

  • Assist in the implementation and management of performance appraisal systems.
  • Work closely with managers to address performance issues and provide guidance on improvement strategies.

4: Training and Development:

  • Identify training needs within the organization and coordinate training programs.
  • Support the development of employee skills through various learning and development initiatives.

5: HR Policies and Compliance:

  • Ensure compliance with HR policies and relevant employment laws.
  • Assist in the development and updating of HR policies and procedures.

6: Data Management:

  • Maintain accurate and up-to-date employee records in the ERP.
  • Generate HR reports and analytics as required by the management.

7: Benefits Administration:

  • Administer employee benefits programs, including health insurance, leave policies, and other perks.
  • Communicate benefits information to employees and address inquiries.

8: Exit Management:

  • Conduct exit interviews and analyze data to identify trends and areas for improvement.
  • Ensure a smooth transition for departing employees.

Qualifications:

  1. Bachelor's degree in Human Resources, Business Administration, or a related field.
  2. Proven experience of at least 3 years in a similar HR role.
  3. Strong understanding of HR practices, employment laws, and industry trends.
  4. Excellent communication and interpersonal skills.
  5. Proficient in ERP and MS Office suite.
  6. Certifications in HR management will be an added advantage.

Personal Attributes:

  • Integrity and confidentiality in handling HR information.
  • Strong problem-solving and decision-making skills.
  • Ability to work independently and collaboratively in a team.
  • Detail-oriented with strong organizational skills.

Skills:

Strong Understanding Of HR Policies, Communication Skills, Multitasking Skills, Enterprise Resource Planing Software, Employee Relations Management,
 

HR WAYS (PRIVATE) LIMITED

HR Intern

MicroMerger (Pvt.) Ltd.

The HR Intern will support daily HR operations by managing records, updating employee data on the ERP system, assisting with onboarding, training, and employee engagement activities. The incumbent will ensure proper documentation and compliance.

Key Responsibilities:

  1. Post, update, and ascertain employment records, and obtain documentation from the employees
  2. Maintaining a database of individuals.
  3. Processing of documentation for records and background checks.
  4. Assisting in the onboarding procedures.
  5. Assisting in maintaining employee records on ERP.
  6. Update our internal databases with new employee information, including contact details and employment forms
  7. Sending reference check emails for newly hired employees and following up accordingly.
  8. Assisting in employee orientation.
  9. Assisting in Training and Development activities.
  10. Participate in organizing company events and careers days
  11. Assisting in day-to-day operations of the HR functions and responsibilities.
  12. Planning and execution of employee engagement events.
  13. Maintaining HR presence on different social media channels including LinkedIn etc.
  14. Any other duties assigned by HOD

Qualification & Skills:

  • Minimum Bachelor's in Business Administration (HR)
  • Freshers are also encouraged to apply.
  • Strong Analytical Skills.
  • Self-Management.
  • Proficient in MS Word, Excel, and PowerPoint.
  • Good Communication skills.

Skills:

Employee Relations Management, MS Office, Communication Skills, Analytical Skills,
 

HR WAYS (PRIVATE) LIMITED

Customer Support Team Lead

HR WAYS (PRIVATE) LIMITED. Pakistan

Islamabad, Pakistan

2024-09-25

Support Team Lead is responsible for leading and managing the Support Team to ensure customer satisfaction, retention, and revenue growth. This role will monitor team performance and ensure the excellent customer service is being provided with the efficient and effective resolution of customer queries and issues.

Key Responsibilities:

  1. Oversee the resolution of customer inquiries and issues via phone, email, and chat.
  2. Ensure all customer interactions are handled professionally and efficiently.
  3. Monitor and analyze support metrics to identify trends and areas for improvement.
  4. Manage and mentor a team of support agents, providing guidance and support.
  5. Handle complex customer issues and escalations, providing timely and effective resolutions.
  6. Liaise with technical teams to resolve critical issues that impact customers.
  7. Generate regular reports on support team performance, customer satisfaction, and key metrics.
  8. Use data-driven insights to make informed decisions and strategic improvements.
  9. Develop and implement standard operating procedures for the support team.
  10. Identify and address gaps in the support process to enhance customer satisfaction.
  11. Collaborate with other departments to streamline support-related processes.
  12. Conduct regular performance reviews and provide constructive feedback.
  13. Foster a positive and productive work environment.
  14. Ensure team and individual performance alignment through consistent and effective communication, goal setting, and performance assessments.
  15. Ensures that project/department milestones/goals are met.
  16. Organize training sessions for the support team to enhance their skills and knowledge.
  17. Stay updated with the latest industry trends and technologies and share insights with the team.

Qualifications and Skills:

  • Bachelors degree in Computer Science, Information Technology or related field.
  • Minimum 5 years of experience in Client success management for IT clients with proven track record of leadership and team management.
  • Strong communication, leadership, and interpersonal skills.
  • Strong knowledge of the ITIL processes.
  • Strong knowledge of industry standards such as PCI, HIPAA, etc.
  • Strong analytical and problem-solving skills.
  • Ability to perform well in a fast-paced environment.
  • Possesses and displays sound judgment, initiative, and flexibility.

Skills:

Team Building, Customer Acquisition Skills, Customer Analysis, Customer Satisfaction Management,
 

Salary 150000
Job Type First Shift (Day)
Qualification Bachelor
Experience 4 Years - 5 Years
Sectors Client Services & Customer Support
Gender No Preference
Industry Recruitment / Employment Firms
Career Level Experienced Professional
Job Expiry Date 2024-10-24