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PureLogics

Product Intern

PureLogics

We are looking for a Product Intern to join our team and gain hands-on experience in product management. This role is perfect for fresh graduates passionate about software products and eager to learn how digital products are built, launched, and improved. The ideal candidate should have strong communication, interpersonal, analytical, and problem-solving skills to support product strategy, execution, and optimization.

Responsibilities:

  1. Assist in gathering and analyzing user needs, market trends, and competitor insights.
  2. Participate in brainstorming sessions for new features and enhancements.
  3. Help in drafting and refining product requirement documents (PRDs) and feature specifications
  4. Collaborate with cross-functional teams to track feature implementation.
  5. Support user testing and feedback collection to improve product usability.
  6. Create reports and presentations to communicate insights and recommendations.
  7. Assist in product documentation, FAQs, and training materials for internal and external users.

Requirements:

  • Interest in software products and technology trends
  • Strong communication and interpersonal skills to collaborate effectively across teams.
  • Excellent analytical and problem-solving skills to assess data and drive decisions.
  • Ability to work in a fast-paced environment and manage multiple tasks efficiently.
  • Creative and visual designing skills are a plus but not required.

Experience:

  • Fresh-3 Months

What are we offering?

  1. Health Insurance
  2. Provident Fund
  3. Annual Paid Leaves
  4. Compensation Plans
  5. Paid Certifications & Training
  6. Car Finance Program
  7. Bike Finance Program
  8. Child Education Program
  9. Two Annual Trips
  10. Stars Of the Month Rewards
  11. Quarterly Meetups
  12. Referral Bonuses
  13. Birthday & Eid Gifts

Skills:

Visual Designing Skills, Communication Skills, Problem Solving Skill,
 

PureLogics

Project Management Officer

PureLogics

We are looking for an experienced Project Management Office.

Responsibilities:

  1. Implement Best practices of Project management and be able to guide Project managers.
  2. Conduct Audits upon and ongoing projects and prepare reports for management with corrective actions.
  3. Methodological support to the project managers
  4. Support at the project management level.
  5. Review of Current process and suggest improvements.
  6. Provision of templates for developed processes and KPIs.
  7. Research information/insights as required
  8. Monitor, develop, improve and implement program and project management standards, policies, procedures, KPIs, and templates
  9. Draft new and improve existing governance processes
  10. Onboard, coach, and train other IT Project Managers
  11. Support program/project owners and managers in the proper definition of new project charters including structuring the project, project plan, budge,t and resource plan
  12. Oversee the development of IT projects and ensure that project managers are carrying out their tasks efficiently
  13. Coordinate a project management team and delegate tasks
  14. Proactively seek out and implement improvements in your way of working and in the overall execution of the project.

Requirements:

  • Minimum Education is Masters in Project Management or equivalent.
  • Must be having Strong Grip on the Project management body of knowledge. 
  • Candidates should have at least 2 years of experience working in PMO lead roles.
  • Candidates should have Hands-on experience with ISO 9001-2015, Leadership, CMMI, controlling things, Knowing, how to train people, Managing training, Good communication and negotiation skills, having strong knowledge of the Development of a Project management office in an organization, Critical thinking, Patience, Risk management, value addition in the organization, Cost management, make process in the organization.
  • Candidates should have exposure to Supportive, Controlling and Directive PMO. 
  • Candidates should have leadership abilities to lead project managers toward the success of projects. 
  • Candidates should have command on Project Integration Management, Project Scope Management, Project Time Management, Project Cost Management, Project Quality Management, Project Human Resource Management, Project Communication Management, Project Risk Management, Project Procurement Management, and Project Stakeholder Management.
  • Project methodologies (Agile, Scrum, Critical Chain Project Management, etc.)
  • Keep a positive motivated & energetic attitude and help out other
  • Must be aware of ISO 9001 - 2015 and CMMI Level 2.
  • Excellent presentation and PowerPoint skills
  • Strong attention to detail and problem-solving skills
  • Fluent in English
  • Strong ability to influence and motivate others, as well as work in teams
  • Certification in agile and/or classic methodology (PMP, Prince2, AgilePM)
  • Excellent communication and presentation skills

Experience:

  • Min 2 years

What are we offering?

  1. Health Insurance
  2. Provident Fund
  3. Annual Paid Leaves
  4. Compensation Plans
  5. Paid Certifications & Training
  6. Car Finance Program
  7. Bike Finance Program
  8. Child Education Program
  9. Two Annual Trips
  10. Stars Of the Month Rewards
  11. Quarterly Meetups
  12. Referral Bonuses
  13. Birthday & Eid Gifts

Skills:

Microsoft Power Point, Certification In Agile, Presentation Skills, Communication Skills,
 

PureLogics

Help Desk Technician

PureLogics. Pakistan

Lahore, Pakistan

2024-09-30

PureLogics is looking for a Help Desk Technician.

Responsibilities:

  1. Problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions and applying proper documentation. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.
  2. Deliver service and support to end-users via phone, e-mail, webchat, and remote connection and/or over the Internet.
  3. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
  4. Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
  5. Research required information using available resources
  6. Follow standard processes and procedures
  7. Identify and escalate priority issues per Client specifications
  8. Redirect problems to appropriate resource
  9. Accurately process and record call transactions using a computer and designated tracking software
  10. Organize ideas and communicate oral messages appropriate to listeners and situations
  11. Stay current with system information, changes, and updates

Requirements:

  • Ability to deliver top quality customer service
  • Must be able to communicate effectively with excellent verbal and written skills
  • Ability to build strong relationships with client team members
  • Ability to work successfully under pressure and maintain a positive attitude
  • Proven track record of meeting client project deadlines in an efficient and professional manner
  • Displays proper phone etiquette
  • Ability to speak and write clearly and accurately
  • Demonstrated proficiency in typing and grammar
  • Knowledge of relevant software computer applications and equipment
  • Knowledge of customer service principles and practices
  • Effective listening skills
  • Familiarity with SLAs timers
  • Multi-tasking capabilities
  • College or technical degree preferred

Experience:

Min 1-2 Years

About Us:

PureLogics is a full services technology company with having presence in the USA, UAE, and in Lahore. Over the past 18+ years, we have matured from a narrowly-focused five-person team to a well-established technology hub with around employees. We’re CMMI Level 2 and ISO Certified company and highly acclaimed AWS consulting partners.

The success of our business mainly lies in building a team of A-players, who work together and build together, and who crave perfection in everything they produce for our elite clients. We offer the opportunity to young and enthusiastic individuals that are eager to take on tough challenges under our mentorship toward a bright future.

What are we offering?

  • Health Insurance
  • Provident Fund
  • Annual Paid Leaves
  • Compensation Plans
  • Paid Certifications & Training
  • Car Finance Program
  • Bike Finance Program
  • Child Education Program
  • Two Annual Trips
  • Stars Of the Month Rewards
  • Quarterly Meetups
  • Referral Bonuses
  • Birthday & Eid Gifts

Skills:

Communication Skills, Customer Service, Client Relationships management,
 

Salary 125000
Job Type Second Shift (Afternoon)
Qualification Bachelor
Experience 1 Year - 2 Years
Sectors Client Services & Customer Support
Gender No Preference
Industry Information Technology
Career Level Entry Level
Job Expiry Date 2024-10-28