Similar Jobs

Pakistan Revenue Automation (Pvt) Ltd

HR Officer

MicroMerger (Pvt.) Ltd.

We are seeking a detail-oriented and proactive HR Officer to join our dynamic Human Resources team. The ideal candidate will be responsible for supporting various HR functions and ensuring the smooth and efficient operation of day-to-day HR activities. The HR Officer will play a crucial role in recruitment, on boarding, employee relations, and HR administration.HR Officer responsibilities will span across various HR activities, contributing to the overall success of the company's workforce management.

Key Responsibilities:

1: Recruitment and On boarding:

  • Manage end-to-end recruitment processes, including job posting, sourcing, interviewing, and selection.
  • Conduct orientation sessions for new employees, ensuring a smooth on boarding experience.

2: Employee Relations:

  • Handle employee queries and concerns, providing effective and timely resolutions.
  • Foster a positive work environment by promoting employee engagement initiatives and addressing employee relations issues.

3: Performance Management:

  • Assist in the implementation and management of performance appraisal systems.
  • Work closely with managers to address performance issues and provide guidance on improvement strategies.

4: Training and Development:

  • Identify training needs within the organization and coordinate training programs.
  • Support the development of employee skills through various learning and development initiatives.

5: HR Policies and Compliance:

  • Ensure compliance with HR policies and relevant employment laws.
  • Assist in the development and updating of HR policies and procedures.

6: Data Management:

  • Maintain accurate and up-to-date employee records in the ERP.
  • Generate HR reports and analytics as required by the management.

7: Benefits Administration:

  • Administer employee benefits programs, including health insurance, leave policies, and other perks.
  • Communicate benefits information to employees and address inquiries.

8: Exit Management:

  • Conduct exit interviews and analyze data to identify trends and areas for improvement.
  • Ensure a smooth transition for departing employees.

Qualifications:

  1. Bachelor's degree in Human Resources, Business Administration, or a related field.
  2. Proven experience of at least 3 years in a similar HR role.
  3. Strong understanding of HR practices, employment laws, and industry trends.
  4. Excellent communication and interpersonal skills.
  5. Proficient in ERP and MS Office suite.
  6. Certifications in HR management will be an added advantage.

Personal Attributes:

  • Integrity and confidentiality in handling HR information.
  • Strong problem-solving and decision-making skills.
  • Ability to work independently and collaboratively in a team.
  • Detail-oriented with strong organizational skills.

Skills:

Strong Understanding Of HR Policies, Communication Skills, Multitasking Skills, Enterprise Resource Planing Software, Employee Relations Management,
 

Pakistan Revenue Automation (Pvt) Ltd

HR Intern

MicroMerger (Pvt.) Ltd.

The HR Intern will support daily HR operations by managing records, updating employee data on the ERP system, assisting with onboarding, training, and employee engagement activities. The incumbent will ensure proper documentation and compliance.

Key Responsibilities:

  1. Post, update, and ascertain employment records, and obtain documentation from the employees
  2. Maintaining a database of individuals.
  3. Processing of documentation for records and background checks.
  4. Assisting in the onboarding procedures.
  5. Assisting in maintaining employee records on ERP.
  6. Update our internal databases with new employee information, including contact details and employment forms
  7. Sending reference check emails for newly hired employees and following up accordingly.
  8. Assisting in employee orientation.
  9. Assisting in Training and Development activities.
  10. Participate in organizing company events and careers days
  11. Assisting in day-to-day operations of the HR functions and responsibilities.
  12. Planning and execution of employee engagement events.
  13. Maintaining HR presence on different social media channels including LinkedIn etc.
  14. Any other duties assigned by HOD

Qualification & Skills:

  • Minimum Bachelor's in Business Administration (HR)
  • Freshers are also encouraged to apply.
  • Strong Analytical Skills.
  • Self-Management.
  • Proficient in MS Word, Excel, and PowerPoint.
  • Good Communication skills.

Skills:

Employee Relations Management, MS Office, Communication Skills, Analytical Skills,
 

Pakistan Revenue Automation (Pvt) Ltd

Manager - Call Center

Pakistan Revenue Automation (Pvt) Ltd. Pakistan

Islamabad, Pakistan

2025-02-18

You will lead and oversee the operations of the call centre, ensuring the delivery of high-quality service to customers while meeting business objectives. This role involves team management, performance monitoring, and the continuous improvement of processes to maximize customer satisfaction and operational efficiency.

Key Responsibilities:

Operational Management:

  • Plan, manage, and monitor daily operations of the call centre to ensure efficient workflow and service delivery.
  • Develop and enforce policies, procedures, and best practices for call centre operations.
  • Ensure compliance with company standards, regulations, and industry best practices.

Team Management:

  • Recruit, train, and manage call centre staff, including team leaders and agents.
  • Conduct regular performance evaluations and provide constructive feedback for employee development.
  • Foster a positive and motivating work environment to maintain high employee morale and productivity.

Customer Service:

  • Monitor and evaluate customer interactions to ensure consistent service quality and adherence to protocols.
  • Handle escalated customer issues and complaints, ensuring timely and satisfactory resolution.
  • Drive initiatives to improve customer experience, satisfaction, and retention.

Performance Monitoring and Reporting:

  • Track, analyse, and report on key performance indicators (KPIs) such as call handling time, first-call resolution, customer satisfaction, and abandonment rates.
  • Identify operational bottlenecks and implement solutions to improve performance.
  • Prepare regular reports for senior management, highlighting achievements, challenges, and opportunities for improvement.

Process Improvement:

  • Continuously assess and optimize call centre processes to enhance efficiency and effectiveness.
  • Introduce and implement new tools, technologies, and methods to improve call centre performance.
  • Stay updated on industry trends and integrate innovative practices into the call centre operations.

Technology Management:

  • Oversee the use of call centre software, systems, and tools to ensure seamless operations.
  • Coordinate with the IT team to resolve technical issues and implement system upgrades.
  • Leverage analytics and reporting tools to gain insights into performance and customer behaviour.

Qualifications and Skills:

Education:

  • Bachelor’s degree

Experience:

  • 3-5 years of experience in call centre, quality assurance department of call centre or customer service.
  • Proven experience in managing teams and delivering exceptional customer service.

Skills:

  • Strong leadership and team management abilities.
  • Good verbal and written communication skills.
  • Analytical and problem-solving skills with a focus on data-driven decision-making.
  • Proficiency in using call centre technologies, CRM systems, Genesis, Cisco and performance tracking tools.
  • Ability to work under pressure, handle conflicts, and adapt to changing priorities.

Skills:

Customer Service, Customer Analysis, Customer Satisfaction Management, Call Center Development,
 

Salary 150000
Job Type First Shift (Day)
Qualification Bachelor
Experience 3 Years - 5 Years
Sectors Client Services & Customer Support
Gender No Preference
Industry Information Technology
Career Level Experienced Professional
Job Expiry Date 2025-03-04