Similar Jobs

1. Manage and look after Daily operations of the Commercial Project to ensure the functionality, and availability, of IT systems, data, and communications; troubleshoot and remediate issues that arise.
2. Provide on-site support through the Help Desk, if the problem is known and a patch is already published.
3. Coordinate, analyze, identify, and log unresolvable problems at the Help Desk to be entertained by central support.
4. Coordinate with the Technical Team for the availability of different tables and privileges for DBAs and provide guidelines to DBAs for extracting information and performing different analyses.
5. Ensure complete operational support at all offices of the Customer/client, facilitate all stakeholders/taxpayers, and resolve their issues in a timely and effective manner.
6. Participate in internal training as per new/updated applications development; oversee and coordinate responses to field formations.
7. Maintain professional and technical knowledge through continued education, online/in-person training, and attendance of educational workshops, Identify and manage operational risks.
8. Ensure compliance with department and organizational policies.
9. Correspondence with higher management.
10. Assess system performance and recommend improvements.
11. Ensure data is handled, transferred, or processed according to legal and company guidelines
12. Any other task assigned by the higher management.

SKILLS:

• Project and time management
• Database knowledge
• Strong problem-solving, analytics, and research capabilities and ability to handle changing priorities, deal with ambiguity and use good judgment in stressful situations
• Quick learner with the willingness to work alongside team members to get the job done.
• Excellent verbal and written communication skills
• Leadership and organizational skills

Skills:

Operations Control, Process Operations Handling, Operations Coordination,